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Hello!

Really bad bonus rules, just took all my winnigns away because i played restricted games: maybe then dont let me play those. Where the hell should i see what can i do with bonus money and what not.

Really bad experience. Do not reccommend!

Dear Sander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://betflip.io/en-GB/home/page-control/1:

Even though I must say that the list of forbidden games for the bonus play is rather long, if you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to contact me you feel that you have been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Yes, thank you for your answer!

Just wanted to warn others for this site! Ridiculous that in year 2020 we have still these kinda problems. NEVER-EVER had any other sites allowed me to place bet or play slots if it is simply forbidden. WAYYYYYY too many rules on betflip Casino and also the customer support was way too clueless when trying to withdraw.

EXAMPLE: from a chat between me and the customer support, who finally answered:

Anna: "Unfortunately I have already given you all information I have regarding that issue" or

Anna: "Understand but it is what i can say"

Screenshot of the chat with support: https://imgur.com/a/sqcZZsV

Seems so scammy and feels bad.

But thank you for your concern Petronela Kontos! Means a lot!

But also i would like to ask why they took over 800€ from my balance and only left 47€. But i did win the first sport bet which was placed by the bonus rules and it was over 200€.

I’m very sorry, Sander, unfortunately, I only understand why your casino bonus winnings have been cancelled. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. I can continue communication with the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Dear Sander,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I just want my money back but as i can see its impossible so it is pointless to go further with this.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind if dispute, we are forced to reject your complaint now. Thank you for your understanding.