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I want to send this complaint because last night I was playing on the BetFlag casino live slot on mega wheel and obviously the numbers 30 and 40 which would be 30 and 40 for have disappeared that is it did not give me the possibility to bet on the others yes and not being able to bet because in all the other numbers I put € 20 and on 30 I have to put 20 also on 40 came out 40 would be to say 40 for, and consequently I could not win

Desidero inviare questo reclamo perché ieri sera stavo giocando sulla slot live del casinò BetFlag su mega wheel e ovviamente i numeri 30 e 40 che sarebbero 30 e 40 per sono scomparsi Cioè non mi dava la possibilità di puntare sugli altri sì e non potendo puntare perché in tutti gli altri numeri ho messo €20 e sul 30 devo mettere 20 anche sul 40 è uscito il 40 sarebbe a dire 40 per, e di conseguenza non ho potuto vincere

Dear Pietro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Do I understand correctly that your bets have never been accepted?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

hello I sent the email, yes perfectly, I had to bet on 30 and 40 but he gave them to me in bold, that is, he didn't make them bet

buongiorno ho mandato la mail, si perfettamente, dovevo puntate sul 30 e sul 40 però Me li dava in neretto cioè none li faceva puntare

Thank you, Pietro, for your reply and email. Please understand that if your bets have never been accepted your potential winnings won't be paid.

It would be a different story if you have placed bets successfully and later they would be rejected by the operator and not paid, but that's not the case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I also sent the screen shots and the screen recorders, he didn't bet me on the 30 in the 40 and as soon as the wheel turned and came out the 30 in the first time and the 40 in the second time.

Ho mandato anche gli screen shot e gli screen recorder, non mi faceva puntate ne sul 30 nel sul 40 e appena la ruota ha girato e uscito il 30 nella prima volta e il 40 nella seconda volta.

hi can I have an answer? because I am also contacting the financial police and crawling the news because it is not the first time these things have happened. I will bring everything and everyone into play

salve posso avere una risposta? perché sto contattando anche la guardia di finanza e striscia la notizia perché non è la prima volta che accadono queste cose. tireo in ballo tutto e tutti

I'm truly sorry but we are not in the position to help you. The fact that you were not able to bet on a specific number doesn't mean that you are entitled to any potential winnings.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Good morning But sorry what speeches are that is in the two keys Where precisely the value of the win is higher they disappear and one is unable to bet absurd

Buongiorno Ma scusate che discorsi sono cioè nei due tasti Dove appunto il valore della vincita è superiore scompaiono e uno è impossibilitato a puntare assurdo

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.