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No option to withdraw. They won't withdraw to debit card or bank account. Absolute zero customer service. Keep saying they are trying to find a way of withdrawal for customers depositing by debit card. Emailed numerous times no response. Absolute scammers. How do they getaway with this!!

Dear colettelauter,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the KYC verification?

Could you please specify what withdrawal options are available for you in the account? You may post the screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear colettelauter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I gave not made a withdrawal. They have not asked me anything about the KYC verification. There are no withdrawal option on my account. You click on withdrawal and a drop down box appears however there are no options.

Have you contacted customer support with your problem? Have you received any recommendations from them?

Yes I have numerous times. They keep telling me to wait a bit longer as the finance team are trying to sort out how they allow debit card players to withdraw. They are a scam of a company and should not be allowed to trade. They have my debit card details abd I have offered my bank details to transfer but they are not interested.

Before we proceed with your case, could you please forward any relevant communication between you and the casino to veronika.l@casino.guru? Thank you very much.

Dear colettelauter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.