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Good morning, I would like to express my indignation about this house, I got my earnings in it and at the time of withdrawing, a giant delay, I am already on my third account verification, each of which lasted 1 month and a delay when paying, my withdrawal was 5000, they paid and asked for verification, then it dropped to 1500 and another verification, 500 and another verification and after that last one it's been more than 1 month that no one pays me or responds, I would like your help.

Bom dia, gostaria de manifestar minha indignação sobre essa casa, obtive meus ganhos nela e na hora de sacar, um enrolação gigante, já estou na minha terceira verificação de conta, sendo que cada uma durou 1 mês e uma enrolação na hora de pagar, meu saque era de 5000, pagaram e pediram verificação, depois caiu para 1500 e outra verificação, 500 e outra verificação e depois dessa ultima ja tem mais de 1 mês que ninguém me paga ou responde, gostaria da ajuda de vocês.

Hello kayke191412,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet7 Casino BR. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good night, I've already made 3 withdrawals, each withdrawal they ask for a different document, it's already been a pay4 statement, house account and bank account, I've been in this process for more than 3 months, and every time a different excuse

Boa noite, eu ja fiz 3 saques, cada saque eles pedem jm documento diferwnte, ja foi extrato pay4, conta de casa e conta de banco, estou nesse processo tem mais de 3 meses, e toda vez uma desculpa diferenre

Thank you kayke191412 for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi kayke191412,

I've just reviewed your case and am sorry to hear about your concerns. I will try to help you by contacting the casino.

Dear Bet7 Casino BR, could you please join this conversation and participate in the resolution of the complaint? Could you provide any specific reason for why the player has been experiencing problems with the verification of the documents?

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi kayke191412,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia