Bet2U Casino - Pelaajan kotiuttaminen viivästyy.

Hello, I already have on 25.2. requested a payout. This has also been approved. So far I haven't received any money. I still have more money in my account, but I can't pay it out because the one payment is still pending. The chat always puts me off and says it's in progress and they apologize. I get no answer from support via email

Hallo, ich habe bereits am 25.2. eine Auszahlung beantragt. Diese ist auch genehmigt worden. Bisher habe ich allerdings kein Geld bekommen. Ich habe noch mehr Geld auf dem Konto,kann es nur nicht auszahlen, da die eine Auszahlung noch stockt. Der Chat vertröstet mich immer und sagt,das es in arbeit ist und sie sich entschuldigen. Vom Support per Email bekomm ich keine Antwort

Hello meikhaske,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2u Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account verified and if yes, since when exactly?

It seems weird to delay the payment for over 2 months if you account is already verified so I hope we will be able to help you out.

Looking forward to your answer.

Regards,

Nick

Hello, I'm verified and I've already paid out.

The payment has already been approved 3 weeks ago, just not done

LG

meik

hallo, ich bin verifiziert und hab auch schon mal ausgezahlt.

Die Auszahlung ist bereits vor 3 wochen genehmigt worden ,nur nicht erfolgt

LG

Meik

Hello meikhaske,

What payment method did you use to withdraw? Could you please send a screenshot which would prove that you are verified and that the payment is processed? Please forward it to nikolas.b@casino.guru.

Regards,

Nick

Email is out... THANK YOU Nikolas

Incidentally, I still have another 100 euros in my account, which I cannot have paid out because the other process has not yet been completed. the store is very dubious

Email ist raus... DANKE Nikolas

ich habe übrigens noch weitere 100 eur auf dem kto,welche ich nicht auszahlen lassen kann, da der andere Vorgang noch nicht abgeschlossen ist. sehr unseriös der laden

Thank you meikhaske for the provided screenshot. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello meikhaske,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Bet2U Casino to join the conversation and participate in the resolution of this complaint.

Dear Bet2U Casino, can you provide some information regarding the reason for the delay the player is experiencing?

I just saw that my withdrawal request that was already approved is also cancelled! For whatever reason. Just made a new withdrawal request of 206 eur. Was rejected again. no idea why

Now I was told that I supposedly have not implemented the money yet. That can not be!! and even if you do, you can tell me that sooner than after 4 weeks

The store is very dishonest. I was NOT even informed by email

Ich habe gerade gesehen, das meine Auszahlungsanfrage,die bereits genehmigt war auch storniert ist! Warum auch immer. Habe gerade eine neue Auszahlungsanfrage über 206 eur gestellt. Wurde auch wieder abgelehnt. keine ahnung warum

Jetzt wurde mir gesagt,das ich angeblich das Geld noch nicht umgesetzt habe. Das kann nicht sein!! und selbst wenn, kann man eher als nach 4 Wochen mir das sagen

Sehr unseriös der Laden. Bin NICHT einmal per Mail informiert worden

Now I was told yesterday that I had converted my money and that there was an error and that I should pay out again. done and bang, again canceled by them.

nun wurde mir gestern gesagt,das ich mein geld umgesetzt habe und ein fehler von denen vorlag und ich erneut auszahlen soll. gemacht und zack,wieder storniert von denen.

Hello meikhaske,

Thank you for the update.

Dear Bet2U Casino,

Please respond and clarify the reason for the player's canceled withdrawals.

I was informed last night that I allegedly did not fully convert the deposit. Therefore, the payout was canceled after 5 weeks. Yesterday I then bet 100 eur again so that bet2u is satisfied and then requested over 300 eur for a payout

standing just now. Payout was accepted!! whatever that means for them

Man teilte mir gestern Abend mit, das ich angeblich die Einzahlung nicht vollständig umgesetzt habe. Daher wurde nach 5 Wochen die Auszahlung storniert. Ich habe gestern dann noch einmal 100 eur gewettet,damit bet2u zufrieden ist und danach über 300 eur zur Auszahlung angefordert

Stand gerade eben. Auszahlung wurde akzeptiert!! was auch immer das bei denen heisst

We would like to ask Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I thank you. now I've applied for the payment and just saw that it's allowed.

Many thanks for your help

ich danke euch. jetzt hab ich die zahlung beantragt und gerade gesehen,das sie erlaubt ist.

Vielen dank für eure mühe

Hello meikhaske,

Thanks for the additional information, please let us know when your payment has been received.

Kind regards,

Adam

Dear meikhaske,

Can I ask if there have been any developments regarding your payment? Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

So far the money has not been received! I asked again and got the standard answer that she would forward it to the addressee. very unsatisfactory

Bisher ist das Geld noch nicht eingegangen! Habe mal wieder nachgefragt und die standardantwort bekommen, das sie es an die zustellige stelle weiterleitet. sehr unbefriedigend

Thank you for your response, meikhaske.

Dear Bet2U Casino,

Can you provide any update regarding the player's withdrawal?

Dear meikhaske,

Has there been any progress with your withdrawal? We have had no reply from the casino.

Unfortunately no, no money received yet

Leider nein, bisher kein Geld erhalten

Hello meikhaske,

I am sorry to hear you have not yet received your payment.

As mentioned, after multiple attempts to contact them we have still had no response from the casino. I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could have been of more help.

Kind regards,

Adam

We received the following from the player via e-mail:

"Hallo Adam,

I received the 351 EUR from Bet2u via BTC today.

Lg and THANK YOU"

Dear meikhaske,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.