Afun Casino - Pelaajan tilin sulkeminen on viivästynyt.

I request the definitive and immediate closure of my account on this platform because I have ludopathy. I would like to point out that I have tried to close my account several times, as is my right and the law, without success. If my request is not granted, further action will be taken. Account registered with cell phone only - ID: 130058361. E-mail sent to ricardo@lo****.net with further clarification.

Solicito o encerramento definitivo e imediato de minha conta dessa plataforma por ser portadora de ludopatia. Ressalvo que tentei encerrar minha conta diversas vezes, como é meu direito e lei, sem sucesso. Caso minha solicitação não seja atendida, outras providências serão tomadas. Conta registrada apenas com celular - ID: 130058361. E-mail enviado para ricardo@lo****.net com maiores esclarecimentos.

Dear Adrian888, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika