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I have sent all the documents what they want a harassment casino play many casinos and they always accept my documents but this one is not this is a scam casino can you help me further

Ich habe alle Dokumente geschickt was die wollen eine Schikane Casino spiele viele Casinos und die akzeptiert immer meine Dokumente aber die hier nicht das ist hier eine betrug Casino können sie mir weiter helfen

Dear serko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

They want deposit but I sent everything where you can see my name bank statement all the lies this is a scam here have blindly trusted assessment of them this can not be these documents are accepted everywhere

Die wollen von Einzahlung aber ich habe alles geschickt wo man meine Name sieht Kontoauszug alles die Lügen das ist ein betrug hier habe blind vertraut an Bewertung von ihnen das kann nicht sein diese Dokumente werden überall akzeptiert

What can I do now where can I make a complaint this casino is a scam these documents are fine but not all casinos accept this document I have been playing online for 4 years these are scammers can you give me an address where I hope I can make a complaint no one plays cheaters here anymore

Was kann ich jetzt machen wo kann ich Beschwerde abgeben dieses Casino ist betrug diese Dokumente sind in Ordnung aber für die nicht alle Casinos akzeptieren dieses Dokument ich spiele seid 4 Jahren online die hier sind Betrüger können sie mir eine Adresse nennen wo ich Beschwerde abgeben kann hoffe keiner spielt mehr hier Betrüger

The case has been solved thanks they have paid

Der Fall wurde gelöst danke die haben ausgezahlt

Dear serko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru