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Quero excluír meu perfil

Dear Brunoaurelio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The fastest way to close your account is to request this directly from the casino. Therefore, I would recommend that you try to contact the casino's support.

Please, let me know when you submit your request. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Brunoaurelio,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Yes I want to delete my account

Sim eu quero excluir minha conta

Brunoaurelio, have you already contacted the casino with this request?

Dear Brunoaurelio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.