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I requested a withdrawal of my winnings on November 16th, and I was told I had to wait 5 business days. On the last day of the wait, I checked and found the winnings were back in the casino due to a system error. I had to start the withdrawal process again on Thursday, November 21st. To my surprise, I was told I have to wait another 5 business days...meaning I have to wait until November 28th to receive the winnings I obtained on November 16th and hope there isn't another system error. To me, this feels like a scam. I play because I need the money and I was counting on it for my daughter's birthday. It's dreadful how they treat the customer...I do not recommend it at all.

Hice un retiro de mis ganancias el 16 de noviembre me dijeron que tenía que esperar 5 días HABILES, el último día de espera me voy a revisar y tenía las ganancias en el casino devuelta por un error de sistema tuve que empezar el proceso de retiro otra vez el jueves 21 de noviembre para mí sorpresa me dicen que nuevamente tengo que esperar los 5 días hábiles ...osea tengo que esperar hasta el 28 de noviembre las ganacias de que obtuve el día 16 de noviembre y rogar por que tengan otro error de sistema, para mí esto es una estafa , yo juego por qué necesito el dinero y contaba con eso para el cumpleaños de mí hija. Es horroroso como tratan al cliente ...no lo recomiendo para nada

Dear sandra6161,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear

If one plays it is because one needs the money, at least in my case it is like that and it is disrespectful not to have certainty of when you will have your winnings, in my case at least the deadline was November 22 and now I have to wait again until the 28th, and the worst thing is that I have no guarantees that my withdrawal will take place... (There may be another "technical error" that makes me wait another week)

In my opinion, these casinos need someone to oversee them. I, for one, will no longer play in this one specifically.

Estimados

Si uno juega es por qué necesita el dinero por lo menos en mí caso es así y es una falta de respeto no tener certezas de cuando tendrás tus ganancias, en mí caso por lo menos el día límite era el 22 de noviembre y ahora tengo que volver a esperar al 28, y lo peor es que no te go garantías de que mí retiro se llevará a cabo ...(Puede haber otro "error técnico" que me haga esperar otra semana más )

A mí parecer estos casinos necesitan alguien que los fiscalice, por mí parte ya no juego más es este específicamente.

Dear sandra6161,

We are sorry to hear that you encountered difficulties while making a withdrawal on our website.

I have contacted the financial department to investigate this issue further.

According to the information we received, both payout requests were canceled on the side of the payment provider. From our side, both requests were processed promptly and successfully.

To resolve this, we recommend using an alternative payment method available in your profile or trying a different banking card.

Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.

Best regards,

7Slots Casino

Today they have returned the funds to the casino again, so I will have to make the withdrawal again and wait 7 business days again... that is, 9 in total, this is a scam.

I hope you can help me because it was supposed to be a casino with high security according to your site.

Hoy nuevamente han devuelto los fondos al casino, así que tendré que realizar el retiro otra vez volviendo a esperar los 7 días hábiles ...osea 9 en total, esto es una estafa.

Ojalá puedan ayudarme por qué se supone era un casino con alta seguridad según su sitio.

Dear sandra6161,

We are a fully transparent casino, and we do not mislead our users, as we deeply value our reputation.

I can see that you followed my instructions and selected another payment method. The request was made on 2024-11-26 at 15:07:20 (UTC), and within just a few minutes, you received your winnings. The payout was successfully processed and received a "Success" status on 2024-11-26 at 15:13:29 (UTC).

Thank you for your cooperation, and please let us know if you need further assistance.

Best regards,

7Slots Casino

Dear, this is how I received my earnings after making various complaints, something that was extremely annoying.

They should improve the payment

Greetings

Estimados, así fue recibí mis ganancias después de poner diversos reclamos algo que fue sumamente molesto

Debieran mejorar el pago

Saludos

Dear sandra6161 and 7Slots Casino representative,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru