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Hello there, about a month ago I tried to verify my account, but it won't let me. I've spoken with more than 10 operators and no one has provided a solution. I'm tired of sending emails.

It only sends an automatic email stating that the verification quality is not good. I have an iPhone XR, and it's nearly impossible for the image to turnout poorly as it's best feature is its camera. Could you please provide a clear response?

hola buenas hace casi 1 mes e intentado verificar mi cuenta y no me deja eh hablado con más de 10 operadores y nadie me da solución correos ya me eh cansado de mandar

solo envía un correo automático que la verificación no es de buena calidad tengo el iPhone xr y es casi imposible que salgas mal que lo mejor que tiene es la cámara me podrías dar alguna respuesta clara

Dear camilasantander912,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear camilasantander912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear camilasantander912,

Thank you for providing your feedback. I would like to emphasize the importance of the verification process on our platform.

In accordance with our terms and conditions, it is essential to upload all requested documents. We have successfully received and accepted the documents you previously uploaded.

Upon review, it appears that you have not yet uploaded the documents requested via email on 2023-11-18.

The required documents are as follows:

1) A photo of the back side of your document. Currently, only the front side of your documents has been submitted.

2) A photo of both sides of the bank card you are using (i.e., 517608******1898). Ensure that the first six and last four digits of the card number are visible, while the CVV2 code can be hidden.

3) A selfie of you holding your documents and the aforementioned bank card in your hands.

Should you require any further assistance, please do not hesitate to contact us. We are always here to help.

Wishing you a great day!

Best regards,

7Slots Casino

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.