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Hello.

I had the bonus funds 250 rolled over 5000 and won around 7800 , the casino completely took away the amount and left me nothing

This is pure robbery I won the amount , rolled over the wager amount and my money is stolen completely by the casino

Was not expecting this from the casino

Regards

Mithun

Dear mithunscool777,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the link or the screenshot of the bonus you activated and played with?

Was it a deposit bonus, or a free, no-deposit bonus?

What types of games did you play?

Could you please specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.