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Hello, I want your support since I have come to try to withdraw a part of the balance that I have in the account. Unfortunately the advisor, the support line tells me that the operator of my bank rejects it, I contacted the bank and all that as I have even made withdrawals from other betting houses without problems, the message that the system throws is denied by operator ( payment processing error) I made the deposit with a debit card and I try to make the withdrawal to it, they did not ask me for verification of documents since each withdrawal is confirmed with an SMS password sent to the cell phone that I register in my bank. BBVA, I hope you can support me, greetings and thanks.

Hola, quiero su apoyo ya que vengo intento realizar el retiro de una parte del saldo que tengo en la cuenta. Lamentablemte el asesor el linea de soporte me indica que el operador de mi banco lo rechaza, me comunique con el banco y todo esa conforme incluso he realizado retiros de otras casas de apuesta sin problemas, el mensaje que arroja el sistema es denied by operator (payment processing error) hice el deposito con tarjeta de débito e intento realizar el retiro a la misma, no me pidieron verificación de documentos ya que cada retiro es confirmado con una clave SMS enviada al celular que registre en mi banco. BBVA, espero puedan apoyarme,saludos y gracias.

Dear Gerardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When you were notified about the payment being rejected by the bank, I believe it was an intermediary bank, not yours. Could you please advise if you have received any payments in the past? Have you been advised by the casino to use any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello dear, With my BBVA debit card I made the deposit to the casino and I want to withdraw to the same card, if I have received payments from other bookmakers before, at 22bet it would be my first withdrawal. They told me to use another alternative method, but that I had to re-deposit and bet that deposited amount to just be able to use that alternative withdrawal method which seems very compromising, since if I do not have money to re-deposit? could not charge? Or if I don't want to bet again? I hope you can advise and help me, greetings

Hola estimados, Con mi tarjeta de débito del BBVA hice el deposito al casino y quiero retirar a la misma tarjeta, si he recibido pagos de otras casas de apuestas anteriormente, en 22bet sería mi primer retiro. Me indicaron que use otro método alternativo, pero que tenía que volver a depositar y apostar ese monto depositado para recién poder usar ese método alternativo de retiro lo cual me parece muy comprometedor, ya que si no cuento con dinero para volver a depositar? no podría cobrar? O si no quiero volver a apostar? Espero me puedan asesorar y ayudar, saludos

Thank you very much, Gerardo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask 22bet Casino to join us and help us resolve the player's issue.

Hello and I tried to use skrill as an alternative method of withdrawal since my MC deposit card has a rejection by the bank. Now that I try to use skrill it tells me that with an MC card it is not possible to deposit to bet and withdraw.

Hola e intentado usar skrill como método alternativo de retiro ya que mi tarjeta de deposito MC, tiene como respuesta rechazo por el banco. Ahora que intento usar skrill me indica que con una tarjeta MC no se puede depositar para apostar y poder retirar.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved, which could lead to rating deduction.

Dear Geraldo,

As I mentioned before, if the casino is not responding, there isn't much we can do for you. I'm really sorry we could not help you more but the complaint will now be closed as unresolved. Other player's can read about your issue with the casino and it could also affect the casino's rating negatively. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello, we would like to provide information about the deposit and withdrawal process.

It is important to note that the availability of banks and payment methods for deposits and withdrawals can vary significantly from bank to bank or payment system to payment system. This is a customized decision due to the policies and specifications of each financial institution. 

Our casino always endeavors to ensure a smooth and prompt withdrawal process. However, it sometimes happens that a bank or payment system operator rejects a transaction. In case a player is faced with such a situation, we have a wide range of alternative payment systems from which to choose for a successful withdrawal.

It is also important to take into account that not all operators or payment systems support the withdrawal of small amounts. Minimum withdrawal limits may vary depending on the method you choose. We recommend that you familiarise yourself with the rules and restrictions of each payment system to be aware of the available options.

We strive to provide the most comfortable conditions for financial transactions players in our casino. If a player has any questions or requires additional assistance, our support team is always ready to help 24/7. 

Also note that there is a clause in the rules, which the player confirmed at registration:

"22BET has the right to refuse to withdraw funds via payment systems or cash and offer instead a bank transfer."

Hi Geraldo,

Were you able to successfully withdraw your winnings using the alternative payment method?

Dear Gerardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Since Gerardo did not respond, we have decided to reject this complaint because we believe it is not justified in this particular case.