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Hello,

I have the same problem as other users. I have made several deposits and withdrawals with Mastercard at 22bet casino and it has always been fast. Yesterday I wanted to make another withdrawal and my withdrawals have been blocked, because I need to verify my account. I have sent them all the documentation by email (from a gmail account) and I have not yet received a response. Given what has happened to other colleagues, I am afraid of losing that money.

Thank you very much!

Hola,

Tengo el mismo problema, que otros usuarios. He realizado varios ingresos y retiradas con Mastercard en el casino 22bet y ha sido siempre rápido. Ayer quería realizar otro retiro y me han bloqueado los retiros, porque debo verificar mi cuenta. Les he enviado toda la documentación por email (desde una cuenta gmail) y aún no he obtenido respuesta. Visto lo que le ha pasado a otros compañeros, tengo miedo de perder ese dinero.

Muchas gracias!

Dear martin533,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Good morning Petronela,

Thank you very much for your quick response. 

The problem is not the wait, it is that my withdrawals have been blocked due to verification and I have communicated with them by all possible means: chat, email, telephone and twitter and unfortunately they only give me the long haul, nobody lifts a finger. If that were not enough, now I have been blocked from accessing the web by IP and I cannot access the web, I have to go to a public Wi-Fi, Bar, etc. to access it. I send you all the information privately. 

Thank you very much

Regards

case closed thank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, martin533, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru