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The provider simply blocked my account, sent 30 40 documents, it was always said something had to be investigated, then new documents were requested, then it was claimed that this and that is missing, although my account has been verified since May, even sent stamped account statements from my bank 20 emails sent to the Vipmanager

Der Anbieter hat einfach mein Konto blockiert habe 30 40 Dokumente gesendet es wurde immer gesagt es muss was untersucht werden dann wurden neue Dokumente angefordert dann wurde behauptet das und das fehlt obwohl mein Konto schon seit Mai zerfiziert wurde habe sogar abgestempelte Kontoauszüge meiner Bank gesendet 20 Emails an den Vipmanager gesendet

Dear Karl-Heinz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account certification was already completed in May. In August they did not want to pay out my winnings in the Internet are some who have experienced the same thing at bet20

Meine Kontozerifizierung war bereits in Mai abgeschlossen in August wollten sie meinen Gewinn nicht auszahlen in Internet sind einige die dasselbe erlebt haben bei bet20

Thank you very much, Karl-Heinz, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Karl-Heinz,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite 20Bet Casino to the conversation to participate in the resolution of this complaint.

Thanks for the help, the casino does this with the method required account statements from the players, etc. Many players report the same pattern in the forums have also requested a complete account statement of my games according to the data protection regulation from bet20 I was not provided but within 30 days have to do

Danke für die Hilfe das Casino macht das mit Methode verlangt Kontoauszüge von den Spielern usw. Viele Spieler berichten von den selben Muster in den Foren habe auch nach der Datenschutzverordnung einen kompletten Kontoauszug meiner Spiele verlangt von bet20 wurde mir nicht bereitgestellt das sie aber innerhalb 30 Tage tun müssen

I also sent the Curaçao Complaints Office an email and gave my new bank details for my payment of 1300 euros. If my bank will report the case, bet20 will be blacklisted by all banks and no more transactions will be carried out. You have some players as comrades-in-arms and witnesses

Habe auch die Beschwerdestelle von Curaçao Email gesendet und für meine Auszahlung von 1300 Euro meine neue Bankverbindung angegeben. Werde meine Bank von den Fall berichten dann kommt bet20 auf die Blacklist von allen Banken und es werden keine Transaktionen mehr an Sie durchgeführt habe ja einige Spieler als Mitstreiter und Zeugen

Hello Karl-Heinz,

I understand your frustration but ask for your continued patience at this time. If the casino will respond to this complaint there is still a chance of resolution.

I will definitely not send any more documents my account was fully certified in May I have all account statements stamped by my bank sent over 50 emails every day for a lot of people it was exactly the same so fraud with a system that is white-collar crime you have to inform the authorities of the Netherlands and turn on because Curaçao is one of them. They don't need to send me emails with demands for bank statements anymore, if they don't pay my money they won't get away with the criminal fraud this time because I'll publish it in the press with all the solid evidence and witnesses

Werde mit Sicherheit keine Dokumente mehr senden mein Konto wurde im Mai vollständig zerifiziert habe alle Kontoauszüge abgestempelt von meiner Bank gesendet über 50 Email jeden Tag bei sehr vielen Menschen war es genau dasselbe also Betrug mit System das ist Wirtschaftskriminalität man muss die Behörden der Niederlande informieren und einschalten da ja Curaçao zu ihnen gehört. Die brauchen mir keine Emails mehr mit Forderungen von Kontoauszüge senden wenn sie mein Geld nicht auszahlen werden sie diesmal mit dem kriminellen Betrug nicht durchkommen weil ich es in der Presse veröffentlichen werden mit all den handfesten Beweisen und Zeugen

Hello Karl-Heinz,

I received the following response from 20Bet Casino via e-mail:

"Dear Requestor,

The mentioned user is in the process of payment provider investigation due to chargebacks.

Unfortunately, we are not able to provide more details to third-party persons.

Best regards,

Casino Support Team"

Can I ask if you are aware of any chargebacks related to your account?

Player response via e-mail:

"I would like to thank you very much for your quick help without you it would not have been possible. The money was transferred to me today after 7 months of harassment and lies. You are the only ones I know who really support the injured party. I wish you all a Merry Christmas. Many greetings to the whole team, great that you are there."

Dear Karl-Heinz,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.