1win Casino - Pelaajan tili on suljettu.

Hello,

I have a available funds and balance of 40,040 INR.

I am 100% sure i have not used or claimed any Offers/Bonus from 1Win nor violated any rules of 1Win.You can check my bets aswell for more clearity.

However, since you have decided to Close my account permanently,

I request you to kindly return my balance money back to me as its illegal activity to hold my funds with you after deciding to close my account without my consent.

Hello 1Win_INDIA,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus were you using?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Sir,

• Yes,My account was verified and it was exactly on 10/2023.

• I did not use Any Bonus at all.

• The last time i spoke to casino was on around November - December 2024.

Hello 1Win_INDIA,

Please forward the communication between you and the casino e-mail support regarding your blocked account to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hi Sir,

I have forwarded you the last response to my email received from 1Win casino to your email - nikolas.b@casino.guru.

I have mostly had most of my comuncations through live-chat support and i dont have the screenshots saved with me but I have forwarded you my last response to your email.

Kindly check and help me with my balance refunded back to me as I have not taken any bonus or offers from the casino.

After deposit they automatically blocked my account which is a fraud activity by the casino.

Hello 1Win_INDIA and thank you for all the information provided. To gather further evidence, I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello 1Win_INDIA,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite 1win Casino to join the conversation.

Dear 1win Casino,

I would appreciate more details regarding the player's actions that were considered a breach of rule 9.7, as was communicated to the player because it covers various scenarios. If this information cannot be disclosed publicly, please send it to me directly at michal.k@casino.guru including the supporting evidence of the rule violations.

Hello Michal,

I can confirm you that I have not violated or breached any rules of the website.

I have neither claimed any bonus or any kind of offers either.

How are the 1Win casino accusing and claiming blindly that i have breached or violated any kind of rules ?

These kind of casinos are total fraud, at initial stage they will not verify account and ask us to proceed depositing without any verification later when we deposit some huge amount then they ask for verification and later somehow they block my ID.

This need to be stopped immediately and these kind of casinos should be banned completely.

This is a total Fraud casino.

See this people never care to respond back on time and they bust with cheating other players everyday i guess.

Dear Michal,

Please ask them what fraud or breach did I do, i don't even have multiple accounts and i have never used or claimed their bonus or offers as well.

I just deposit and withdraw normally, then what is their problem, I want full proof.

They simply can't block if a person have money in account without any reason or proof.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear Michal,

I request you to ask the 1Win Casino here to return back my funds of 40,040 INR which is still there in my account if they have any shame left.

They have simply scammed and stolen my funds and Blocked my account with false accusations.

I have not claimed even a single penny of any kind of offers or bonuses from the 1Win casino, What makes them steal my hard earned funds ?

Is this how a Online casino is run ?

Simply block after making deposits ?

Please clarify me whether the 1Win casino wants to return back my balance funds or not ?

I really need my funds back from this Fraud casino.

Dear 1Win_INDIA,  

Could you kindly provide confirmation regarding the payment method you have utilized for both deposits and withdrawals at 1win Casino? Additionally, I would appreciate your insights on why you chose this particular payment method.

Hi Michal,

• I had used 1win cash as payment method for depositing and withdrawing back then.

• I had chosen this payment method as it was a fast and conveninent method for me to deposit into my 1Win casino account.

Dear 1Win_INDIA,

Thank you for the confirmation. I will continue to discuss your case with the casino team. I hope to share an update with you soon.

Dear 1win team,  

I have responded to your email with further questions and am looking forward to your reply.

Dear Michal,

Thank you for your time in trying to help me out get back my own funds from the 1Win Casino.

I would be grateful if you or the 1win casino could clarify me whether the 1Win casino wants to return back my balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

I once again Thank You Michal, appreciate your efforts in trying to help me out here with this kind of Cheap casino companies.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We will provide information shortly. We apologize for the inconvenience.

Best regards, 1win team.

Добрый день!

Предоставим информацию в ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

Hi, 1Win Casino,

Glad to have got response from you after 1 long week,

I would be grateful if the 1win casino could clarify me whether the 1Win casino wants to return back my balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

I once again thank Michal,

appreciate your efforts in trying to help me out here with this kind of Cheap casino companies doing fraud with customers.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Hi, 1Win Casino,

I have not received any email from 1Win Casino yet.

Why do you take 6-7 days to respond back here clearly ? Do you not care about your customers time and money ?

I would be grateful if the 1win casino could clarify me whether the 1Win casino wants to return back my balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

Dear 1Win_INDIA,

The response from the casino team was meant for me.

Dear 1win team,  

I am following up on my previous enquiries, as I have not yet received a satisfactory clarification from your side. I appreciate your attention to this matter and look forward to your prompt response.

Dear Michal,

Thank you genuinely once again in trying to help me out get back my own funds from this Fraud Scam cheap 1Win Casino company.

I would be grateful if you or the 1win casino could clarify me here itself directly whether the 1Win casino wants to return back my current account balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1win team,

I wanted to reach out again regarding my earlier inquiries, as I still have yet to receive a detailed response supported by the necessary evidence to justify the action taken. I truly appreciate your attention to this issue and am eager to hear back from you soon.