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Hello casino guru ,

I am playing in 1win in a very genuine way that only doing deposit and withdraw and I m also not in profit I m in loss than too they have blocked my I'd ,I know people using soo many IDs but I have played in very genuinely but than too they have blocked me and I have. Money in that please unblock my account to withdraw my funds please casino guru my I'd is 77***677

Dear cvipin640,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sir I have registered in the end of May and yes I have verified my account.

And I play live casino games.

And I have not earn any bonus I just play using my own money withdraw and deposit that's it ,and even I m not profitable I m in loss than too they have blocked me

Hello cvipin640,

We would like to update you that due to Petronela, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petronela has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petronela will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, cvipin640, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you cvipin640 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

May I know when my issue will resolve?????

Dear cvipin640, you may have noticed the timer in the top right corner, which allows each party involved seven days to reply. Once there is a response from 1win Casino you will be notified by email. Thank you for your understanding!

Good afternoon

Verification of your account was successfully completed, at the moment your account is operating normally and you have access to the full functionality of the site.

Best regards, 1win team.

Добрый день!

Верификация Вашего аккаунта была успешно пройдена, в данный момент аккаунт работает в штатном режиме и Вам доступен полный функционал сайта.

С уважением, команда 1win.

Thank you for the update 1win Casino representative.

Dear cvipin640, let us know if this resolves your issue or if you require any further assistance. Thank you!

Yes resolved thankyou casino guru for helping and thankyou 1win for cooperating..

Dear cvipin640,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter