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When trying to withdraw the money, it does not reach my bank account and it is blocked in the withdrawal history

Al intentar retirar el dinero no me llega a la cuenta bancaria y me sale bloqueado en el historial de retiros

Dear Samxz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

But the thing is that the withdrawal is rejected, it is not that it will take time to arrive, it is that the withdrawal will not arrive

Pero la cosa es que el retiro sale rechazado, no es que se vaya a demorar en llegar, es que no va a llegar el retiro

Could you please advise if your account has been successfully verified in the past? Have you received any previous withdrawals from this casino? Thank you.

Dear Samxz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.