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Hi,

The reason I contact you today is that 0xbet is withholding my 50 000 euro balance consisting of btc, litecoin, USDT and euro. Most of the balance consist of deposits. They haven’t given any indication that they are going to release either deposit or winnings.

I have played with 0xbet since 16th of June. It has been a pleasant experience until 03.10.23. I received an email alleging a violation of paragraphs 56 (b/c), 57 and 62 in their terms and conditions. I categorically deny this accusation.

Throughout my gameplay, I've maintained a quite standard approach to my playing style. Notably,0xbet had the opportunity to restrict my stakes from the outset, if they didn’t like my gameplay, but instead, they increased my limits, indicating their perception of me as a losing player. I received deposit bonus and VIP offers until the same hour as their email with accusations.

I have not taken advantage of any error or incompleteness at their site. All my bets are taken in good faith and are in line with the general market at the time of play. It does not constitute withholding my balance. I believe they are using a variety of tricks to prevent me from withdrawing.

Hope to hear from all parties at your earliest convenience.

Dear Orde0,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation properly.

Could you please confirm if you passed the KYC verification?

What types of games did you play?

Kindly forward any relevant communication between you and customer support to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

Correct, I have passed KYC.

I played casino, sports and live casino.

I sent you relevant communication now, Veronika.

Hope to hear from all parties at your earliest convenience.

Thank you very much, Orde0, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Orde0,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite 0x.bet Casino to join the conversation and contribute to the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino-Guru,

Player han*******.**@gmail.com, has been blocked due to violating paragraph 56 (b/c):" 0xBet has a strict anti-fraud policy. If Casbit Group N.V. has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by Casbit Group N.V. as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:

b) development of strategies aimed at obtaining unfair winnings;

c)fraudulent actions against Casbit Group N.V. or its payment providers;"

 and paragraph. 57 of the Company`s Terms and Conditions: "In case of reveal one or several such actions on the part of the User or other similar actions, 0xBet reserves the right to cancel the user account and suspend all payouts to the User. ...".

Moreover, by not informing any of the company’s representatives about this vulnerability, you have violated paragraph 62 of our Terms and Conditions: " Should the User becomes aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the User agrees immediately to report of any such error or incompleteness to Casbit Group N.V. Should the User fails to fulfil the obligations stated at this clause and abused the results of such errors or incompleteness, Casbit Group N.V. has a right to full compensation for all damages related to the error or incompleteness, including any damages incurred as a result of the respective error/incompleteness and the failed notification by the User.".

In few words, he has been bypassing the limits and using different and new wallets. His balance is empty, moreover his withdrawals are much more than deposits. We were glad to provide our service till his fraudulent activity. Account is blocked permanently, unfortunately this decision is final.

Thanks for your attention.

Kind regards,

0x.bet Team

Dear  0x.bet Casino team,

Could you please be a bit more specific and send some evidence to my email address (peter.m @casino.guru)?

Hello 0xbet,

I have always been encouraged by your casino VIP representatives to play, be it in the casino or sports. All my play has consistently adhered to the limits set by your provider. When I inquired, I received approval to use multiple currencies for gameplay, as confirmed by my VIP manager, Lewis 0xbet, in the following exchange:

"I want to deposit some BTC closer to the weekend. Is that allowed as I have held ETH at your site up until now."

Lewis 0xbet responded: "I am writing to inform you that you can freely deposit in BTC. If there are any problems, contact me right away."

You explicitly encouraged the use of different cryptocurrencies, as evident from my conversations with Lewis 0xbet. Moreover, you were aware of my gaming activity for an extended period, during which I maintained high roller status for 4 months. If there were concerns about my play style, you had the option to limit or reject it during this period. Instead, you extended VIP perks and bonuses (which I did rejected). I consistently sought clarification on acceptable practices, and my playstyle remained unchanged. It took 19 weeks for 0xbet to express disapproval, not by rejecting my play, an option available from the start, but by forfeiting my entire balance, comprising of both deposits and winnings. 19 weeks. My gameplay remained consistent from my sign-up until 03.10.2023.

Contrary to 0xbet's claim that "His balance is empty, moreover his withdrawals are much more than deposits," I currently have a balance of 65,000+ euros due to a crypto price increase and winning pending bets, accepted by 0xbet, in my 0xbet account. You, 0xbet, initiated direct forfeiture, which is not stipulated in the terms you claim I violated.

At the time of the forfeiture on 03.10.2023, I deposited 29.829 ETH, 0.29734638 BTC, 78.0615 LTC, 18128.75 USDT, and 5622 Euros. I have withdrawn 34.657 ETH. Documentation of these transactions has been sent to casino.guru.

There is still 0.29734638 BTC, 78.0615 LTC, 18 128.75 USDT and 5622 Euros to be released to cover my deposit, minus the 4.828 ETH withdrawn. That is approximately 29 166.86 euros in today's exchange rate just to cover the deposits. I value honesty, even if it's not a currency you, 0xbet, value. I believe players reading this also value it. I cannot speak for casino.guru, but I imagine they do aswell.

My balance is now 0 due to 0xbet (Casbit Group) enticing and encourage me to deposit most of my crypto and pulling out the rug under my feet. Evidenced by encouragement to deposit with VIP promos and bonus offers up until the forfeiture.

I will provide my transaction history to casino.guru and request that 0xbet verifies the information they seem to base their claim on. The blockchain stores all transactions, making this verification straightforward.

As you, 0xbet, base your claim on provable falsehoods. Have you got the correct player? I do not recognize the allged violation of the terms you claim I breached. The assertion of using "different and new wallets" is unfounded, considering I had approval to use various wallets and cryptocurrencies from your casino representative. Your claim that "withdrawals are much more than deposits" is inaccurate, as 29 166.86 euros remain to cover the value of my deposits.

Best regards,

Orde0

Thank you 0x.bet Casino team for your email and evidence.

Dear Orde0,

I'm afraid I won't be able to help you with your issue. The provided evidence suggests that you used an unfair betting strategy which is not acceptable and forbidden by most if not all casinos/sports betting sites. Secondly, we currently only focus on casinos and casino-related issues. Unfortunately, your complaint will be rejected. If you disagree with our decision, please turn to the Gaming Curacao authority for further help (https://casino.guru/licensing-authorities/curacao-license-4). I wish I could help you more.

Best regards,

Peter