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Neospin Casino recension
Accepterar inte spelare från Sverige
Insättningsfri bonus:
Inte tillgänglig
Insättningsbonus:
Inte tillgänglig
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Betalningsmetoder
Visa alla (38)
  • Neteller
  • Skrill
  • PaysafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • INSTADEBIT
  • Maestro
Uttagsgränser
 per månad
30 000 €
 per vecka
10 000 €
 per vecka
4 000 €
Hollycorn N.V.
Hollycorn N.V.
2022
> 5 000 000 €
  • Curaçao (Curaçao Gaming Control Board)
ÖversiktBonusarAnvändarrecensioner37Förklaring av säkerhetsindexetDiskussion73Betalningsmetoder38
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Neospin Casino Recension

Neospin Casino har genomgått en noggrann utvärdering utförd av vårt erfarna granskningsteam. Teamet har analyserat casinots styrkor och brister i enlighet med vår metod för casinogranskning. Aspekter som casinots villkor, rättvisa och transparens, licenser, aktuella klagomål från spelare, kundsupport samt uttagsgränser har beaktats av vårt oberoende analysteam för att placera detta casino för svenska spelare på en skala från säkert och seriöst till bedrägligt.

Vår utvärdering har lett fram till casinots säkerhetsindex. Det är en numerisk och verbal representation av våra resultat avseende säkerheten och rättvisan hos onlinecasinon. Ett högt säkerhetsindex innebär i allmänhet en högre sannolikhet för en positiv spelupplevelse och smidiga uttag. Neospin Casino har ett säkerhetsindex över medel på 7.2, vilket innebär att det kan vara ett bra val för vissa spelare. Det finns emellertid många casinon som rankas högre när det gäller rättvisa och säkerhet. Fortsätt läsa vår recension av Neospin Casino för att ta reda på mer om detta casino och avgöra om det är ett bra val för dig.

Säkerhetsindex – rättvisa och säkerhet för Neospin Casino

För att beräkna ett casinos säkerhetsindex använder vi en komplex formel som tar hänsyn till en mängd information som vi har inhämtat och utvärderat under vår granskning. Formeln innefattar casinots villkor, klagomål från spelare, uppskattade intäkter, svarta listor och mycket annat.

I vår Neospin Casino-recension granskade och analyserade vi noggrant villkoren för Neospin Casino. Vi har hittat vissa regler eller klausuler som vi inte gillade och vi anser att villkoren är något orättvisa. Orättvisa eller bedrägliga regler kan utnyttjas för att inte betala ut vinster till spelare. Med tanke på våra resultat vill vi uppmana dig att vara försiktig om du väljer att spela på det här casinot.

Med hänsyn till våra uppskattningar och den faktiska data vi har samlat in, verkar Neospin Casino vara ett medelstort onlinecasino. I förhållande till casinots storlek har det en genomsnittlig andel kvarhållna vinster i klagomål från spelare. Vi beaktar casinots storlek och klagomål från spelare i förhållande till varandra, eftersom större casinon tenderar att dra på sig fler klagomål till följd av att de har en större spelarbas.

Såvitt vi vet omnämns inte Neospin Casino på några relevanta svarta listor över casinon. När ett casino finns med på en svart lista, som till exempel Casino Gurus svarta lista, kan det tyda på att casinot inte behandlar sina kunder bra. Vi rekommenderar spelare att ta hänsyn till detta när de väljer ett casino att spela på.

Med hänsyn till samtliga faktorer i vår granskning har Neospin Casino fått ett säkerhetsindex på 7.2, vilket motsvarar ett indexvärde över medel. Det här casinot är ett godtagbart alternativ för vissa spelare, men det finns bättre casinon för de som letar efter ett onlinecasino som ger sina kunder en rättvis behandling.

Obs! Enligt våra uppgifter är Neospin Casino kopplat till 15 andra onlinecasinon. På grund av förbindelsen mellan dessa casinon har vi inkluderat de relaterade casinonas egenskaper i beräkningen av säkerhetsindexet för Neospin Casino. På grund av kopplingen till andra casinon har det här casinot fått ett lägre säkerhetsindex än det skulle ha fått på egen hand.

Neospin Casinos villkor utvärderade

Varje gång vi granskar ett onlinecasino går vi noggrant igenom casinots villkor och undersöker hur rättvisa de är. I villkoren på många casinon stöter vi på klausuler och regler som vi anser är oskäliga eller uppenbart bedrägliga, eftersom de ger casinot möjlighet att rättfärdiga att man inte betalar ut vinster till spelare i vissa situationer.

Vi har hittat några tvivelaktiga regler eller klausuler i samband med vår granskning, vilket är skälet till att vi anser att Neospin Casinos villkor är något orättvisa.

Obs! För mer specifik information om resultaten av vår utvärdering av villkoren kan du klicka här.

Klagomål på Neospin Casino som lämnats av spelare

Vår metod när vi granskar casinon förlitar sig till stor del på klagomål från spelare eftersom dessa ger oss värdefull information om de problem som spelare upplever och hur casinot väljer att hantera dem. När vi fastställer casinots säkerhetsindex tar vi hänsyn till alla klagomål som inkommit till vårt Center för klagomålslösning, samt klagomål som skickats in via andra webbplatser och kanaler.

Vi har för närvarande 0 klagomål som direkt rör detta casino i vår databas, samt 13 klagomål som rör andra relaterade casinon. På grund av dessa klagomål har vi tilldelat detta casino totalt 1 998 svarta poäng, av vilka 1 998 härrör från relaterade casinon. Du hittar mer information om alla klagomål och svarta poäng i avsnittet "Förklaring av säkerhetsindexet" i denna recension.

Neospin Casino - analys av användarfeedback och recensioner

Casino Guru förser spelare med en plattform där de kan betygsätta onlinecasinon och dela med sig av sina åsikter och användarupplevelser. Baserat på insamlade data beräknar vi ett övergripande användarbetyg som varierar från "Hemskt" till "Utmärkt".

Utifrån de 37 användarrecensionerna som finns av Neospin Casino har det fått användarbetyget "Blandad". Recensionerna som användare har lämnat finns i avsnittet "Användarrecensioner" på den här sidan.

Obs! Det är inte säkert att användarrecensioner alltid speglar ett casinos verkliga kvaliteter eftersom vissa casinon kan försöka skapa falska recensioner för att höja sitt användarbetyg, och missnöjda spelare kan lämna negativa recensioner i syfte att skada casinots rykte. Även om vi gör vårt yttersta för att filtrera bort sådana recensioner och fastställa ett opartiskt användarbetyg, inkluderar vi inte användarrecensioner i vår beräkning av säkerhetsindexet för att vara på den säkra sidan.

Licenser och företagsinformation

Neospin Casino ägs av Hollycorn N.V. och har uppskattade intäkter som överstiger $5,000,000 per år. Baserat på intäkterna bedömer vi att det är ett medelstort onlinecasino.

Neospin Casino har beviljats en spellicens i Curaçao utfärdad av Curaçao Gaming Control Board.

Betalningsmetoder, vinst- och uttagsgränser

Neospin Casino stödjer 38 betalningsmetoder. Dessa inkluderar: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, INSTADEBIT, Maestro, Neosurf, PostePay, Bitcoin (BTC), iDebit, Bank transfer, Flexepin, MiFinity, Volt, Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Cardano (ADA), Bitcoin Cash (BCH), Binance Pay, Coinspaid, UTORG, MuchBetter, Tron (TRX), Tether (USDT), Ripple (XRP), Rapid Transfer, Jetonbank, Interac e-Transfer, ING Bank, Interac, Ulster Bank, Piastrix, Bank of Ireland, Allied Irish Banks (AIB), Revolut.

Det finns ofta begränsningar för hur mycket pengar spelare kan vinna eller ta ut på onlinecasinon. I många fall är dessa tillräckligt höga för att inte påverka de flesta spelare negativt, men vissa casinon har vinst- eller uttagsgränser som kan vara problematiska. Det är skälet till att vi tittar på dessa gränser när vi granskar casinon. I följande tabell finns information om casinots vinst- och uttagsgränser.

Uttagsgränser Vinstgränser
4 000 EUR per dag Ingen vinstgräns
10 000 EUR per vecka
30 000 EUR per månad
4 000 USD per dag
10 000 USD per vecka
30 000 USD per månad
6 000 CAD per dag
15 000 CAD per vecka
45 000 CAD per månad
6 000 AUD per dag
15 000 AUD per vecka
45 000 AUD per månad
6 000 NZD per dag
15 000 NZD per vecka
45 000 NZD per månad
0,05 BTC per dag
0,12 BTC per vecka
0,36 BTC per månad
50 000 DOGE per vecka
150 DOGE per månad
81 LTC per vecka
240 LTC per månad
4,5 ETH per vecka
13,4 ETH per månad
35 BCH per vecka
105 BCH per månad
4 700 XRP per vecka
14 100 XRP per månad
10 000 USDT per vecka
30 000 USDT per månad
Obs! Det är möjligt att inte alla betalningsmetoder listade ovan kan användas för både insättningar och uttag. Det kan dessutom vara så att en del metoder endast är tillgängliga i Sverige.

Språk och kundsupportalternativ

För att kunna guida spelare till casinon med en kundsupport och webbplats på ett språk de förstår, undersöker vi vilka alternativ som finns tillgängliga som ett led i vår granskningsprocess. Du kan se tillgängliga språk på Neospin Casino i tabellen nedan.

Språk Webbplats Kundsupport Livechatt
engelska Ja Ja Ja24/7
tyska Ja Ja Ja24/7
franska Ja Ja Ja24/7
arabiska Ja Ja Ja24/7

Det ingår i vår granskningsprocess att kontakta casinots kundsupport, så att vi vet om spelare har tillgång till bra service. Vi anser att det är väldigt viktigt att ha en fungerande kundsupport eftersom den erbjuder hjälp om du stöter på problem med registreringen på Neospin Casino, med hanteringen av ditt konto, uttag eller andra ärenden. Neospin Casino har en bra kundsupport utifrån resultaten av våra tester.

Casinospel och spelautomater tillgängliga på Neospin Casino

Neospin Casino erbjuder dessa typer av casinospel: Spelautomater, Roulette, Blackjack, Betting, Videopoker, Bingo, Baccarat, Jackpottspel, Livespel, Craps och tärningsspel, Keno, Skraplotter, Andra kortspel, Spel på esport, Virtuella sporter, Andra spel, Crash-spel, Liveshower, Bordsspel, Live baccarat, Live bingo, Live baccarat, Live tärningsspel, Andra livespel, Live poker, Live roulette.

Casinospel från 131 spelleverantörer finns tillgängliga. Detta inkluderar NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, Booming Games, Tom Horn, Belatra Games, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Phoenix7, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), JDB Gaming, Galaxsys, Flatdog, Revolver Gaming, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Amusnet (EGT), Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, TVBet, 100HP Gaming, Max Win Gaming, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Esa Gaming, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, 5Men Gaming, Tornado Games, AceRun, Smartsoft Gaming, Formula Spin, Swintt, Win Fast, SpinOn, Backseat Gaming, Bulletproof Games, Reflex Gaming, Ace Roll, Spribe, Gamomat, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, Onlyplay, Oryx Gaming, Nucleus Gaming, VoltEnt, Gamebeat, Koala Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Champion Club, Gamevy, Fazi, Retro Gaming, PoggiPlay, Winspinity, NGM Game, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, InOut, PatePlay, EGT Digital, Clawbuster, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.

Bonusar och koder som erbjuds av Neospin Casino

Onlinecasinon erbjuder bonusar till både nya och befintliga spelare som ett sätt att få nya kunder eller uppmuntra gamla kunder att spela. De två mest populära typerna är freespins och bonusar utan insättning som ges till spelare vid registrering, och insättningsbonusar, som ges till spelare efter att de har gjort en insättning. Casinon erbjuder emellertid också andra typer av kampanjer, bonuskoder, välkomstbonusar vid registrering eller olika lojalitetsprogram.

Vi har för närvarande 7 bonusar från Neospin Casino i vår databas:

  • 25 % upp till 2 500 € och 100 extrasnurr (0,1 €/snurr)
  • 66 % upp till 650 €
  • Upp till 100 EXTRASNURR (0,1 €/styck)
  • 100 % upp till 1 000 € och 100 extrasnurr (0,1 €/snurr)
  • 100 % upp till 1 500 € och 25 extrasnurr (0,1 €/snurr)
  • 75 % upp till 2 000 € och 75 extrasnurr (0,1 €/snurr)
  • 20 % cashback-bonus

Observera att vissa av dessa kanske bara är tillgängliga för spelare från utvalda länder. Mer information om vilka bonusar som finns tillgängliga i Sverige hittar du i avsnittet "Bonusar" i denna recension.

Bonusar

Insättningsfri bonus:
Inte tillgänglig
Insättningsbonus:
Inte tillgänglig

Betalningsmetoder

Betalningsmetoder
Visa alla (38)
  • Neteller
  • Skrill
  • PaysafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • INSTADEBIT
  • Maestro
Uttagsgränser
 per månad
30 000 €
 per vecka
10 000 €
 per vecka
4 000 €

Spel

Visa alla
Spelautomater
Blackjack
Roulette
Videopoker
Bingo
Betting
Baccarat
Jackpottspel
Livespel
Ingen poker
Craps och tärningsspel
Keno
Skraplotter
Spel på esport
Crash-spel

Språk

Webbplats på engelska
Alla språk (4)
Kundtjänst på engelska
Alla språk (4)
Livechatt på engelska
Alla språk (4)

Spelleverantörer

Visa alla (131)
  • NetEnt
  • Novomatic
  • Nolimit City
  • Playtech
  • Play'n GO
  • Merkur Gaming
  • Blueprint Gaming
  • Evolution Gaming

Casino-skärmbilder

neospin_casino_homepage_desktop
neospin_casino_game_gallery_desktop
neospin_casino_promotions_desktop
neospin_casino_homepage_mobile
neospin_casino_game_gallery_mobile
neospin_casino_promotions_mobile

Fördelar

  • Insättningar och uttag via kryptovalutor
  • Det finns lotteri
  • Olika ansvarsfulla spelalternativ finns tillgängliga
  • Massivt utbud av spel inklusive ett brett utbud av spel med riktiga dealers

Nackdelar

  • Inte alla spelleverantörer är tillgängliga för alla länder
  • Alla betalningsmetoder är inte tillgängliga för alla länder

Intressanta fakta

  • Casino använder en chatbot för kundernas interaktion
  • Litet internationellt kasino
  • Insättningar måste omsättas 3x innan ett uttag begärs
Casinobonusar

Bonusar på Neospin Casino

Bläddra bland alla bonusar som Neospin Casino erbjuder, inklusive deras insättningsfria bonusar och välkomstbonusar vid första insättningen.

Casino Guru
Vi vill att spelare ska förstå spelande.
Användarrecensioner (37)

Användarrecensioner av Neospin Casino

Här kan du dela med dig av dina erfarenheter av Neospin Casino. Läs vad andra spelare har skrivit om det eller skriv din egen recension och berätta för alla om casinots för- och nackdelar baserat på dina personliga upplevelser.

Användarfeedback:
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Betygsatt av 37 användare

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Har du spelat på det här casinot?

Skriv en recension
Casino Guru
Vi vill att spelare ska förstå spelande.
• 1 månad sedan
Ett fantastiskt casino med en Telegram-kanal där du regelbundet kan vinna gratissnurr.
  • Telegram-bonus
  • Snabb verifiering
  • Bra bonuserbjudanden
Neospin Casino
Dear Buntesunkraut,

We’re glad to know that you’re enjoying your time with us and that our casino, along with the bonuses we offer, has met your expectations. It’s always rewarding to see players appreciate the effort we put into keeping the experience engaging and dynamic.

Your satisfaction is very important to us, and we’ll continue working to ensure that every feature and promotion remains both exciting and fair. Thank you for taking a moment to share your thoughts — it truly helps us grow and improve.

Wishing you continued enjoyment and plenty of great moments ahead!

Best regards,
1Red Casino Team
• 2 månader sedan
I found this casino to be absolutely terrible. I created an account last year but was then locked out and password was not able to be reset. I made a new account and had a little win and after going back and forth with the verification for days it was all approved and I in the meantime had won a little more. When I finally was verified and made the withdrawal it was rejected. I found this to be due to duplicate accounts which I was told to email them about. I emailed them about closing the account and have had 0 response about it. But when I wanted to reset the password on my new account after forgetting it they were quick to respond. But only responded with an email with a temporary password that said it was invalid anyways. I am still waiting on confirmation that the old account has been closed. And now still trying access my new account once I can be sent a valid password. If I am unable to do one or either of these issues stated above I will never ever use them again. I will be sure to be leaving bad reviews of my horrible experience with NEOSPIN as many places as possible due their horrible service and issues. As someone who only occasionally likes to gamble here and there and loves a win when I get it this has been by far the worst experience out of the few times I’ve newly participated in online gambling. I am not a major or even regular gambler offline and only enjoy online time to time like stated. I feel terribly for the people who fall victim to this sort of thing. I feel like I will never receive my winnings and now feel I will not be able to gain access back to my account again. By the looks of previous comments I am not the first person that has had this issue and it is disgusting. It needs to be rectified. Should be ashamed of themselves.
  • Good win sometimes
  • Not paying out wins
  • Responding time terrible
  • Repeating messages
Neospin Casino
Dear Fairychic97,

Thank you for sharing your detailed experience with us.

We would like to clarify that duplicate accounts are not permitted under our Terms and Conditions, and this is why your withdrawal request could not be processed before the account status was resolved. The account review process is necessary to ensure that each player has a single verified profile, which protects both our players and the integrity of the platform.

For a permanent resolution, please continue correspondence with our support team, who can verify the closure of your duplicate account and ensure the remaining account is active with valid access credentials. Once the account issue is finalized, withdrawals can be processed in line with our policies.

Best regards,
Neospin Casino Team
• 3 månader sedan
I had a terrible experience with Neospin Casino. After depositing and playing, I ended up with some winnings that I tried to withdraw. That’s when the problems started. They refused to verify my account, constantly asking for the same documents over and over without giving me a straight answer or any real help.

No matter what I sent them, they always came back with excuses, and in the end they just wouldn’t process my withdrawal. It feels like they’re perfectly happy to take your money when you deposit, but when it’s time to cash out, they make it impossible.

Very unprofessional and frustrating. I would strongly recommend avoiding Neospin if you actually expect to get your winnings paid out.
Neospin Casino
Dear Luffy99,

We appreciate your feedback and the opportunity to clarify how our withdrawal procedures work.

The verification process is not meant to delay payouts but is an essential step to comply with regulations and ensure the safety of both your account and transactions. In some cases, additional requests may be made if the documents initially provided do not fully meet the requirements, which is why more than one submission might be necessary.

We encourage you to contact our support team once again, so your case can be checked directly. Once the verification is completed successfully, withdrawals are processed as intended. Our platform is committed to providing a reliable and secure gaming environment, and we look forward to assisting you further.

Best regards,
Neospin Casino Team
• 4 månader sedan
I ended up getting a small win up to $555 on blackjack solo. Thought withdrawal would’ve been as breezy as depositing.

Clearly not, hopeless support team and their automated messages. Some telling me my verification such as bank statements, and cards have been verified. But get a withdrawal cancellation not long after. Then some saying only to use bank transfer and not crypto.

Such a shame too because gameplay is somewhat okay, but overall very dodgy site and stay clear away!
  • Games run somewhat smoothly, shame whenever u win they won’t let u get your funds
  • Very poor verification system and hopeless support team
  • Only wanting me to bank transfer and not crypto transfer
Neospin Casino
Dear rhynaldo77,

Thank you for taking the time to share your recent experience with us. We appreciate your feedback regarding both the gameplay and the withdrawal process.

Our verification and payment procedures are designed to meet strict security and compliance standards, which can sometimes require additional checks before a withdrawal is processed. These measures are in place to ensure secure and reliable transactions for all players.

We would like to inform you that, based on our records, your withdrawal request has been successfully processed. This transaction was completed within the timeframe specified in our terms and conditions, ensuring that all procedures were followed accurately and efficiently.

We sincerely apologize for the difficulties you have encountered. You're a very valuable player to us and we would be delighted to have you continue your gaming journey with us. Please let us know if we can assist you further to ensure a smooth and enjoyable experience moving forward.

Best regards,
Neospin Casino Team
• 4 månader sedan
I like neospins casino It is the first casino I have ever joined and I will always have a spot for them there games and bonus are good and the support line is pritty decent considering most casinos have problems in these areas but over all I recommend it to anybody for a fair casino
  • Fast withdraws
  • Excellent games
  • Good live chat
  • Decent bonuses
  • Can be hard to get a withdraw but easily fixed as promised
Neospin Casino
Dear Michael_pilmer,

What a pleasure it is to receive your feedback — especially knowing that we hold the honor of being your very first casino experience. That’s no small thing, and we’re genuinely grateful for the trust you placed in us from the start.

Your mention of our games and bonuses being to your liking truly motivates our team, as we continuously work to curate a selection that’s both diverse and rewarding. Just as importantly, we're glad you found our support team to be responsive and dependable — we know how often this area is overlooked, and it's encouraging to hear we're standing out in a positive way.

We value your recommendation deeply, and we’ll keep striving to make sure your continued time with us remains just as enjoyable and fair as your first impression.

Kind Regards,
NeoSpin Team
• 6 månader sedan
So far I’ve only had positive interactions with Neospin and the service from Gabe my VIP manager is awesome. Getting bonus spins on the regular, and found my few games that I enjoy and so far so good. 3 months in and I’m up. I think it’s the most ethical online platform I’ve played on so far. Not like other where I’ve been bombarded with promos that I’m just not interested in. You can quietly do your thing and check in and out with your manager if you need them. Great site, no problems whatsoever with payment. Was a bit apprehensive at the start but no worries now at all.
  • Easy to use, wide range of games, have made large winning withdrawals
Neospin Casino
Dear pasb,

Thank you sincerely for sharing such a well-rounded and personal reflection on your experience — we truly appreciate the time and thought you put into this.

It’s especially gratifying to hear that your journey over the past three months has been marked by consistent enjoyment and trust. Knowing that you feel this platform stands apart for its ethics and balance — not overwhelming you with offers, but instead allowing you to engage on your own terms — is something we take great pride in. We’ve always believed that the best gaming experience is one that respects your pace and preferences, and your words confirm we’re on the right path.

A special shoutout to Gabe, your VIP manager — we’re so glad he’s been able to support your experience in a way that feels natural and helpful. The ability to check in when needed and feel at ease the rest of the time is exactly the relationship we hope to foster between our players and VIP staff.

And of course, your feedback on payments — swift, smooth, and worry-free — is music to our ears. Trust is everything in this space, and we’re honored to have earned yours.

Thank you again for choosing to share your voice here. We’re excited to keep delivering the quality and care you deserve — and perhaps surprise you with a few more spins you’ll love.

Best regards,
Neospin Casino Team
• 7 månader sedan
Stay away from Neospin casino. Games I will not lie are good. Casino is a little glitchy but other than that fine to play in. Their support though is dreadful. start is says 7500 a day to withdraw FALSE they wont let me take more that 6000 out. THEN they say they pay withdrawals within 24 hours. NOT ONCE has this happened. On day 4 now and still no sign of my money. They do this everytime. DODGY. then you ask for help and they give same auto reply response. We will look into it, finance are going to do it. NOT TRUE. whilst waiting for them to pay it you cant withdraw even after 24 hours so so dodgy.
I would play somewhere else. Im about to report them.
Neospin Casino
Dear J0kerWlld,

Thank you for taking the time to share your feedback. We regret that your withdrawal experience caused you concern and would like to clarify the situation.

According to our records, your withdrawal request was indeed processed — although we understand you experienced a waiting period of a few days. We're happy to confirm that the funds were successfully paid out and we noticed you have continued playing with us, including a recent deposit. Regarding your concern about limits, we kindly remind you that the maximum daily withdrawal limit is clearly stated in our Terms & Conditions: AUD 6,000 per day. We encourage all players to review this information in advance to avoid any misunderstandings.

We sincerely appreciate your feedback, as it helps us continue improving. Should you need assistance at any time, please don’t hesitate to reach out — we’re here to help.

Best regards,
Neospin Casino Team
• 7 månader sedan
This Casino's buisness model is criminal. For starters the slots don't pay out. And worse than that if you do win and try to withdraw funds the money will simply be returned to your account with some bogus excuse. "We kindly ask you to check the clearing number" I know my acc number and to say I got it wrong twice is absolutely not possible I checked it and double checked It. The second time I didn't realise that the money had been put back in my acc. I was in a tapping frenzy and just thought I'd had a win. Do not waste your money here. The bonuses are also very limited and very few.
  • There is nothing positive about this casino.
  • Won't pay out winnings.
  • Use bogus excuses to repeatedly return money to your acc.
  • Lack of bonuses.
  • Slots pay out RTP is the worst I've ever seen.
Neospin Casino
Dear Rumbear,

Thank you for your feedback. We understand your concern and are sorry to hear that your experience caused inconvenience.

We’d like to clarify that the previous withdrawal requests were cancelled due to incorrect payment details. Once the information was updated correctly, your withdrawal was successfully processed. As part of our standard procedure, cancellation notifications are automatically sent to the email linked to your account.

We’re glad to see that you remain an active player and have since resumed making successful withdrawal requests. Should you need any help in the future, our support team is always here for you.

Best regards,
Neospin Casino Team
• 7 månader sedan
Despite verification, which they asked for many bizarre things, they failed to pay a $6,000 payout.
Claim ot has been sent to the bank already, but cannot provide proof of wire transfer (despite promising they would).

Avoid this company.
  • Failed to pay $6,000 withdrawal
Neospin Casino
Dear alexenver,

Thank you for taking the time to leave a review. We're sorry to hear that the verification process and withdrawal delay caused inconvenience.

Please allow us to clarify that identity verification is a mandatory requirement for all players in accordance with international anti-fraud and AML standards. We understand it can be inconvenient, but it's a necessary part of ensuring a secure environment for everyone.

Regarding your withdrawal of $6,000 — we’d like to confirm that the payment was successfully processed and completed. Additionally, proof of the wire transfer was provided to you via email as promised. If for any reason you haven't received the confirmation or have additional questions, we encourage you to contact our support team directly so we can assist further. We’re always here to help and hope to restore your confidence in our service.

Best regards,
Neospin Casino Team
• 8 månader sedan
Det finns verkligen många dåligt organiserade Hollycorn-kasinon; enligt min mening är den här bland den bättre hälften. Jag blev mycket förvånad över recensionerna, men kan inte säga något dåligt. Jag gjorde bara en insättning och fick ett bra erbjudande via e-post: en 200% bonus med ett mycket lågt omsättningskrav på 15x. När bonusen inte krediterades frågade chatten mig om jag hade två konton med e-postadressen xyz. Jag svarade ärligt att det här var min flickvän och att vi bor separat, vilket inte bryter mot villkoren. Bonusen krediterades utan vidare diskussion, KYC-dokumenten verifierades över natten och vinsterna överfördes inom en timme på söndagen.

Bara i förrförra veckan avbröt ett annat casino mina vinster eftersom jag redan hade skapat ett konto där för länge sedan med en gammal e-postadress, som jag aldrig använde. Det är helt orättvist att deras system inte varnar mig, åtminstone inte när jag gör en insättning. Det är verkligen synd att varje casino här gör vad de vill, och vissa är exceptionellt briljanta, medan andra agerar mot rättvisa.
Neospin Casino
Dear hugbearli,

Thank you for taking the time to share such a detailed and thoughtful review.

We’re truly pleased to hear that you had a smooth and enjoyable experience at Neospin Casino. It’s great to know that our support team was able to assist you promptly, and that your documents were verified and winnings paid out smoothly — even on a weekend. We also appreciate your honest approach when resolving the bonus issue, and we’re glad everything was handled fairly and without hassle.

We always aim to deliver a transparent and respectful service, and your feedback shows us that we’re on the right track. If there’s anything we could do to make your experience even better in the future, we’d love to hear it. Your opinion truly matters and helps us grow.

Best regards,
Neospin Casino Team
• 9 månader sedan
DO NOT PLAY HERE UNLESS YOU ARE WANTING TO BE RIPPED OFF MUCKED AROUND AND BE INSULTED AND LIED TO BY NEOSPIN AND THE ONLINE CHAT!!! By far the worst online casino i have ever played at. My account verified after winning 2.35k on a lucky spin was then told I had a duplicate account which I had %0 idea of as im very careful about what casinos I chosse to verify with, my Yahoo email account and details after investigation had taken in a breach and has been used multiple times in this case to open an account with NEOSPIN to the best of my knowledge. This account (email and casino account) has now been closed, NEOSPIN said IN CHAT "if the duplicate account is shut they will proceed with withdrawal" after explaining to them that I had no idea about the "duplicate account" they then basically bullied me to sign into said email and send them and email from there asking to shut that account down THEN stating once that has been done the withdrawal will be going ahead. AND NEOSPIN I HAVE SCREEN SHOTS OF YOUR ONLINE CHAT STATING THIS!! And guess what within 12hours my withdrawal is cancelled stating I had duplicate accounts!!!! And then to add salt to the wounds the now so called chat starts asking me very VERY intrusive questions such as .1 Are you a problem gambler? .2 Have you taken loans or sold items to use for gambling? .3 Do you think gambling is a problem for you and or your family? AFTER reading these and being insulted and lied to I THEN SAID "why have you asked me these questions there reply "ANSWER THESE QUESTIONS OR WE CAN NOT PROCEED WITH YOUR WITHDRAWAL REQUSET" So once again bullied and feeling insulted I lowered myself to following there upsurd request and replied, to all your requested questions the answer is no, I use slot sites as a form of entertainment and if you look at my deposits you will see there is no issue. AND then the chat replies ok we will proceed with withdrawal (AGAIN NEOSPIN SCREEN SHOTS TO PROVE THIS) I HAVE NEVER EVER BEEN TREATED SO BADLY ****WHO EVER IS READING THIS DO NOT I REPEAT DO NOT SIGN UP HERE UNLESS YOU WANT TO BE TREATED LIKE A "PROBLEM GAMBLER BE ACCUSED OF DUPLICATE ACCOUNTS THEN BULLIED INSULTED THEN PROMISED A WITHDRAWAL THEN TO HAVE THAT AFTER HOURS ONLINE CHAT CHUCKED IN THE BIN THIS SITE IS A SCAM %100" I WILL BE FORWARDING ALL SCREEN SHOTS AND EVIDENCE TO CASINO GURU. After being insulted bullied and made to feel like I've done wrong and to have the funds I so desperately needed for myself and my family stolen from me you NEOSPIN.COM NEED TO PUT YOUR MORALS IN CHECK!! THIS CASINO NEEDS TO BE BLACKLISTED" And NEOSPIN if i did have so called "duplicate accounts" with same details same phone number etc.. why was i allowed to open another account with you? And after being accused of this i did a search on said duplicate email and guess what no trace at all of signing up (to be fair this may of been deleted by breaches) but again the "duplicate" account had not been verified and the promise of it being shut down was not withheld. If NEOSPIN resolves this is will out of good faith remove my complaint if not I will indeed continue on a path of every single avenue to warn others of the mental anguish this has caused me. So unfair and so misleading this has truly put a fun pass time i have enjoyed in question how am I now ever to trust any site due to NEOSPINS treatment. Absolutely disgusting again to anyone thinking about signing up at NEOSPIN please save yourself the intrusive disgusting behaviour this site will provide you. Casino guru thank goodness you are here i intend on asking for your help as I have documented everything I have stated above to be accurate and from my behalf true. Thanks to all for reading this warning.
  • Have made me send a selfie winking, this is after acc was verifed
  • Keep asking for documents i have sent them
  • Asking me to contact my bank to prove my debit card is mine
Neospin Casino
Dear KimU.K,

Thank you for taking the time to share your experience. We are truly sorry to hear that you were left feeling frustrated and dissatisfied with the process. Our goal is to provide a fair and transparent gaming environment for all players, and we regret that your interaction with our support team did not meet your expectations.

We understand that account verification and security procedures can sometimes feel overwhelming, especially when additional steps are required. However, these measures are in place to ensure compliance with regulatory standards and to protect our players from potential security breaches or unauthorized access. Regarding the duplicate account issue, we acknowledge that this situation was frustrating for you, and we sincerely apologize for any miscommunication that may have occurred during the resolution process.

As of now, we can confirm that your account has been successfully verified, and the duplicate account issue has been resolved. Your withdrawal has also been processed, and we are currently awaiting your confirmation regarding whether you have received your funds. If you are still facing any difficulties, we encourage you to reach out to our support team so we can assist you further.

Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. Your feedback is valuable to us, and we thank you for it.

Best regards,
Neospin Casino Team
• 11 månader sedan
Jag kan bara avråda från att spela här. Vid första anblicken gör casinot ett utmärkt intryck. Det står dock snabbt klart, senast när du vill betala ut, att detta casino är en bluff. Jag har redan sett det på andra kasinon att verifieringsprocessen eller utbetalningsprocessen dras ut. Men i vilken utsträckning detta händer på Neospins.com är enorm. Jag har väntat på en utbetalning i över två månader nu, och den avvisas hela tiden av samma anledning. I början var det andra saker som försenade utbetalningen, men nu när mitt konto är helt verifierat i två månader och jag i princip bara väntar på bekräftelse på överföringen, när jag frågar får jag bara veta att de' väntar fortfarande på svar från min betalningsleverantör. När jag frågar om min betalning finns det ingen bekräftelse. Med andra ord, casinot pratar bara strunt och försöker fördröja det hela tills spelaren gör det. Det är vad en spelare gör. Han spelar bort pengarna. På ett riktigt casino har man i alla fall möjlighet att någon gång säga: OK, idag vann jag lite. Jag tar med mig pengarna nu. Så är inte fallet på nätcasinon, åtminstone inte på den sajt som nämns. Jag måste också säga att jag bara någonsin ser stängda eller avvisade klagomål här på den här gatan, även om det också fanns några berättigade klagomål. Jag tycker bara att vi som spelare måste säga upp oss mer och namnge de svarta fåren i branschen och klaga på dem. Detta är bara min personliga åsikt.
  • webbplats
  • spel
  • Supporten svarar inte på frågor
  • Support skjuter bara upp
  • bluff bedrägeri
  • Ingen betalning efter veckor
Neospin Casino
Dear fwmqtr49rq,

Thank you for your detailed feedback. We sincerely apologize for the inconvenience you have experienced and understand how frustrating it can be to wait for a payout.

Please note that our verification process is a standard procedure to ensure the security of your transactions and account. Once your account was fully verified, your withdrawal request entered an additional review due to the specific withdrawal method you selected. Some payment methods require extra processing time, which can extend the payout period.

We assure you that our team is working closely with the payment provider to complete your transaction as quickly as possible. We appreciate your patience and encourage you to reach out with your account details so we can keep you updated and provide further assistance.

Thank you for your feedback—it helps us improve our processes, and we hope to regain your trust.

Best regards,
1Red Casino Team
• 11 månader sedan
Neospin stands out to me as the best online casino i have gamed at, and iv played at many. They have a great selection of games, well-designed interface, regular tournaments and lotteries but what really makes them stand out is the customer service. They are one of the only casinos with truly helpful and honest staff, who seek to provide players with an enjoyable casino experience.
Neospin Casino
Dear Chris1541997,

Thank you for taking the time to share your wonderful feedback about your experience with Neospin. Your kind words about our game selection, well-designed interface, and exciting tournaments and lotteries are greatly appreciated. It’s always our goal to create a dynamic and enjoyable environment for our players.

We truly appreciate your recognition of our customer service team. Providing honest, efficient, and player-focused support is one of our top priorities. We're glad to hear that our team has helped make your gaming experience smooth and enjoyable. Thank you for being part of our community, and we look forward to seeing you again soon!

Best regards,
Neospin Team
• 1 år sedan
I love playing in neo their games r awesome and very easy to get help i do highly recommend this casino
  • Fast payouts
  • No negativity
Neospin Casino
Dear markowillow82,

Thank you so much for your kind words and recommendation! We are thrilled to hear that you’re enjoying your experience with Neospin and that our games and support team have met your expectations. Your satisfaction is what motivates us to keep providing the best gaming experience possible.

We’re also delighted that you appreciate our fast payouts and ease of assistance. Rest assured, we’ll continue to strive for excellence so that every visit to Neospin is just as enjoyable. We look forward to having you play with us again soon!

Best regards,
Neospin Casino Team
• 1 år sedan
When I first started playing with Neospin I had alot of bonus spins when I'd had a few deposit losses. Now they don't seem to value me much as a customer. The CP points are very slow to be awarded and I'm just losing way more than the small wins I receive.
  • Quick chat response 😊
  • Lots of good games😊
  • Deposits sometimes don't work then take out twice.😞
  • Withdrawals take a very long time and minimum is $300 bank transfer 😔.
Neospin Casino
Dear Jessi88,

Thank you for sharing your feedback and experiences with Neospin. We're sorry to hear that you feel less valued as a customer lately. It’s important to us that all our players feel appreciated and enjoy their time with us.

Regarding the CP points and bonuses, our rewards program is designed to provide benefits proportionally to gameplay frequency and amounts. However, we understand your concerns about the pace at which CP points accumulate and the frequency of bonus spins. We continually review our loyalty program to ensure it is fair and rewarding, and we appreciate your input as it helps us improve.

Additionally, our customer support team is always available to discuss any specific issues you might be facing or to help tailor offers that suit your style of play better.

We value your loyalty and are committed to improving your experience. Please reach out to us directly if there's anything specific we can do to help you enjoy your time more at Neospin.

Kind regards,

The Neospin Casino Team.
• 2 år sedan
Jag kan inte logga in, jag vet fortfarande inte varför. Mina 500,00 euro försvann helt enkelt. Mitt saldo på 1500 euro finns kvar men tyvärr kan jag inte logga in. Support kontrollerar inte min e-post. Håll dig borta från detta kasino. Det finns tillräckligt med ärliga kasinon.
  • Ingenting
  • fuskare
Neospin Casino
Dear bulokemal,

We are genuinely concerned to hear about the trouble you've encountered with accessing your account and the lack of response from our support team. This is not the level of service we aim to provide, and we apologize for any frustration caused.

If you are having trouble logging in, there are several steps you can take. Firstly, please consider using the password reset feature on our website, which can often resolve access issues promptly. If this does not help or if you no longer have access to the email associated with your account, please contact us directly via email with your new email address and provide your personal details. We need this information to ensure the security of your account and to assist you efficiently.

Regarding the funds in your account, we take such matters very seriously. If you can provide us with more detailed information about your balance and the issues you're facing, we will investigate this as a priority. Our customer support team is here to ensure your experience with our casino is secure and enjoyable, and they will respond to your email as soon as they can.

Your experience at our casino should be enjoyable and hassle-free, and we are dedicated to making this right. We thank you for your patience and hope to resolve your issues promptly.

Kind regards,
Neospin Casino Team
• 2 år sedan
Games are decent but payout to banks are ridiculous. Minimum 2 days for them just to APPROVE it. Then you’re looking at 1-3 days for the banks to transfer.
I’ve noticed if I win on Wednesday or Thursdays, they won’t bother doing the withdraw till the next week on Monday or Tuesday. In the hopes you’ll cancel the withdraw in which you are guaranteed to lose the whole lot.
All the account manager says is "thank you for your patience". I can hand the money in person to someone across the world and be home way before they can be bothered to click ok
  • You get a account manager
  • Minimum withdraw is $300
  • No cash back bonus unless you ask for it from the account manager
  • Withdraw to bank takes about 7 days in total. But deposit is instant. Go figure that one out
  • The RTP is lower than most other casinos
Neospin Casino
Dear williamweng1986,

Thank you for sharing your feedback with us. We value your input and would like to address your concerns.

We understand your frustration regarding the withdrawal process. Please note that the approval process typically takes from 0 to 48 hours, after which it may take an additional 1-7 days for the banks to complete the transfer. We apologize for any inconvenience this may cause.

Regarding the timing of withdrawals based on when you win, we strive to process withdrawals promptly, but there may be occasional delays due to processing schedules. We appreciate your patience and assure you that our aim is to provide a smooth experience for all our players.

You mentioned that having an account manager is a positive aspect for you, and we're glad to hear that you find value in this service.

Regarding the minimum withdrawal amount of $300, we'd like to mention that players have the option to utilize alternative payment methods that do not have this requirement. This provides more flexibility in managing your funds.

Regarding the cashback bonus, it is automatically credited as long as there are no duplicate accounts and all the conditions outlined in the cashback rules are met.

Regarding the RTP (Return to Player), it's important to note that this can vary depending on the game provider and specific games you choose to play.

We appreciate your feedback and are committed to improving our services to provide you with the best possible gaming experience.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Best Regards,
Neospin Casino Team
• 2 år sedan
Not my favourite casino. Lower RTP on top slot providers Hacksaw & pragmatic. Check the demo RTP..that's the standard RTP which some casinos will offer..then there's Neospin..2% less RTP than what is stated in the demos..you can rest assured you know how your loyalty bonuses are being paid to you..with your own money. It's lame. It's legal ...but imo it's still a scam. Play somewhere that offers the full RTP..it's already hard enough to win on a slot don't make it harder than it already is..scam artists..
  • Nothing.
  • Site Is hard to navigate..so many games..but takes 10 minutes to search for the game you are wanting to play
  • Lower RTP...your bonuses are getting paid back to you with your own money..
Neospin Casino
Dear Black-Dragon-Studios,

Thank you for taking the time to share your feedback with us. We genuinely value the opinions of our players, and we're sorry to hear that your experience with our casino did not meet your expectations.

Regarding your concerns, we apologize for any inconvenience caused by the navigation of our site. We are continuously working on improving the user experience, and your input is valuable in this process.

Regarding the RTP, we understand the importance of transparency and fairness in gaming. We strive to provide a competitive and enjoyable environment for our players.

If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to let us know. We're committed to making our casino a place where players can enjoy their time to the fullest. Thank you for bringing this to our attention.

Best Regards,
Neospin Casino Team
• 2 år sedan
Efter att jag ville bli avstängd för att jag letade efter ett spel, skrev supporten att jag skulle tänka om och erbjöd mig gratissnurr
Neospin Casino
Dear Marvinleubert,

Thank you for your feedback!

We hope this message finds you well. We would like to extend our sincerest apologies for the recent incident regarding your request to close your account. It has come to our attention that one of our team members made an inappropriate offer of free spins as a gesture of goodwill. This was a grave error on our part, and we deeply regret any discomfort or inconvenience this may have caused you.

Rest assured, we have addressed this issue with our team member and emphasized the importance of handling such situations with the utmost sensitivity and respect. It is our responsibility to provide a safe and responsible gaming environment, and we are committed to learning from our mistakes.

We genuinely appreciate your feedback as it serves as a vital reminder of the need for continual improvement in our processes and customer support. Your patience and understanding throughout this process are greatly valued.

If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We are here to support you in any way we can.

Once again, we apologize for any distress this may have caused, and we sincerely thank you for bringing this matter to our attention.

Best Regards,
Neospin Casino Team
• 2 år sedan
Im trying to make withdrawal since 1 week but its getting rejected with some lame excuses. Im a verified player and everytime i make a withdrawal request they say i need to wait 48 hours i wait that 48 hours then after that they come and says oh we need a selfie of yours with your passport and stuffs. After doing that i made the withdrawal for which i asked them if they need anyting else before rejecting my withdrawal they said no everything is fine your withdrawal will be processed soon then again after 48 hours its rejected. This time technical issues. I have contacted them everywhere from my VIP manager to live chat to support. All of them saying the same thing your withdrawal will be processed soon then getting rejected after 48 hours. While making deposit they take money instant but withdrawals the money its a headace. The worst Casino experince I ever had.
  • Cant make Withdrawal.
Neospin Casino
Dear Alikar1mi,

We apologize for the inconvenience and frustration you have experienced with your withdrawal. We understand that timely withdrawals are important, and we strive to process them efficiently for our players.

We apologize for any miscommunication or delays you encountered during the withdrawal process. Our verification procedures are in place to ensure the security of our players' accounts and to comply with regulatory requirements. However, we understand that the repeated requests for additional documentation may have been frustrating for you.

We would like to resolve this matter promptly and ensure that your withdrawal is processed as soon as possible. Please, be so kind to contact us via email or live chat, so that we can investigate the issue and assist you further.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Our team is committed to addressing and resolving this issue to your satisfaction.

Best Regards,
Neospin Casino Team
• 2 år sedan
Jag registrerade mig idag. Jag ville verifiera mitt konto först. Jag fick höra att jag måste göra en insättning först. Ok, sagt, gjort. Jag hade laddat upp dokument i förväg. Som också var lätt accepterade på andra casinon. Efter första insättningen och sedan efter flera väntetider fick jag veta. Jag blev ombedd att ladda upp en selfie med en lapp där det stod hej Neospin bla bla. Jag har aldrig hört något liknande. 25 € för ingenting. Jag sa att jag ville att mitt konto skulle stängas, istället erbjöds jag gratissnurr. Vad ska det....
  • Det gick inte att verifiera före insättning
  • Verifiering extremt komplicerad
  • Kundtjänst mycket långsam
Neospin Casino
Dear dirkbln66,

We apologize for the inconvenience you experienced during the verification process. Our aim is to provide a smooth and efficient verification procedure, and we regret that it did not meet your expectations. We understand that the request for a selfie with a specific note might have seemed unusual or unfamiliar to you.

We appreciate your feedback regarding the difficulty you encountered during verification and the perceived slowness of our customer service. We strive to provide prompt and helpful assistance to all our users, and we apologize if there was a delay in addressing your concerns.

Regarding your account closure request, we apologize if you felt that the offer of free spins was not satisfactory. We always aim to find suitable resolutions for our players, and we apologize if our response did not meet your expectations.

We value your feedback and take it seriously as we continually work to improve our processes and customer support. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Best Regards,
Neospin Casino Team
• 2 år sedan
Mycket bra casinovinster betalas ut väldigt snabbt bra spel för att välja din egen VIP-manager som hjälper dig omedelbart och är tillgänglig 24 timmar om dygnet Jag är mycket nöjd fortsätt så NeoSpin 5 stjärnor
Neospin Casino
Dear bayramkayahan2,

Thank you for your fantastic review of our casino! We're delighted to hear that you are enjoying your experience with us and that you appreciate our fast payout process. We strive to provide a seamless and efficient withdrawal process to ensure our players receive their winnings promptly.

It's also great to know that you are enjoying our wide selection of games. We aim to offer a diverse range of options to cater to different preferences and provide an exciting gaming experience for all our players.

Thank you for your support and for awarding us 5 stars! We will continue working hard to deliver the best possible casino experience for you and all our players.

Best Regards,
Neospin Casino Team
• 2 år sedan
Detta casino betalar inte ut
Jag har väntat på min utbetalning i nästan 10 dagar sedan 2023-05-13.
Jag satte in 900 och vann 3280 euro.
Jag är verifierad och fortfarande betalar inte detta casino ut.
Det är en fräckhet.
Jag lämnade allt vidare till kontrollmyndigheten
  • Trevlig hemsida
  • Tar avsiktligt sin tid med utbetalningen
Neospin Casino
Dear christianpeter737,

We apologize for any inconvenience or delay you may have experienced regarding your withdrawal. We understand how important it is for players to receive their winnings promptly, and we take your concerns seriously.

While we strive to process withdrawals as quickly as possible, there can be occasional delays due to various factors, including verification procedures and security checks.

We take this feedback seriously and will continue to improve our services to provide a better overall experience for our players.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to assist you and address any concerns you may have.

Best Regards,
Neospin Casino Team
• 2 år sedan
Ett av de sämsta casinona. Jag har väntat på en insättning i 8 dagar. Varje dag kommer samma lögner från supporten.
Neospin Casino
Dear DanielP,

Thank you for your review.

We apologize for the long wait time for your deposit. Our customer service team is committed to helping all of our customers as quickly as possible, and we regret that your experience has not reflected that. We are doing our best to ensure that all of our customers are satisfied with their experience with us.

If you need more assistance with your deposit, please don't hesitate to contact us.

Kind regards,
Neospin Casino Team
• 2 år sedan
i will have to report this casino for having me verified then taking my winnings claiming restricted country. if my country was restricted how could i have passed verification process in first place, this is robbery, ive deposited alot and now ive won $650 they cancelled my cashout even tho tyhey had me verified!!!, everytime i try to plea my case they say a specific department will handle it i should wait, its bn 6 days now, they have stolen my monwy
Neospin Casino
Dear Rengz,

Thank you for your honest feedback.

We are sorry to hear that you have had a negative experience with our casino. Our team takes all customer feedbacks seriously, and we take pride in providing a safe and secure gaming environment. We are known for our excellent customer service, so this unexpected situation was quite disappointing.

We want to make things right with you and make sure this misunderstanding is resolved. Please reach out to us and we will do our best to fix this.

Thank you in advance for your understanding and apologize for any inconvenience caused.

Kind regards,
Neospin Casino Team
• 2 år sedan
Easy To make an account. Hard to get paid wont look at my pics for verification dont respond To e-mails but very Quick to cancel my payment request 0/10
Neospin Casino
Dear Dalebusby365,

Thank you for taking the time to share your thoughts with us.

Our ultimate mission is to turn our casino into a place of enjoyment and contentment for all of our valued customers. Thus, we are especially troubled that something went wrong during your encounter. We are determined to rectify this issue and take responsibility for it.

Therefore, if you do contact us, we will endeavor our utmost to make sure your issue is resolved.

We sincerely appreciate your patience and understanding and are regretful for any inconveniences.

Kind regards,
Neospin Casino Team
• 3 år sedan
all games: live baccarat, live craps and other live card games, from all live platforms, are not available, all bets placed on this game are being refused, I contacted evolution support, who it has been said that this is a casino setup that prevents this type of play. in addition to blocking this game, even for real money without using any bonus, it still made me lose several days on the site support pretending to be the technical problem, a blatant violation of the terms and conditions!
  • violation of terms and conditions
Neospin Casino
Dear Denilson781,

Thank you for sharing your experience with us!

We apologize for any inconvenience this may have caused you. Our team is committed to ensuring that our players have the best experience possible and has taken this feedback into consideration. We understand this has been an inconvenient experience for you and we will do our best to ensure that similar issues are avoided in the future.

If there is anything else we can do to make this experience better, please don't hesitate to let us know.

Kind regards,
Neospin Casino Team
• 3 år sedan
I opened a new account. I filled in my data and verified my e-mail address. I deposited 100 EUR, and after the payment the system automatically blocked my account. I have 100 EUR money stuck inside. Two days ago, they only promised that the relevant department would refund it.
I don't really understand why it's taking so long, maybe I should work in the finance department instead of drinking coffee. The administration is pathetically slow, and I am skeptical about whether I will get my money back.

UPDATE: It's a joke that they asked me for every document in existence to get my money back. The torture lasts 4 days! :) It's a really good casino, I can recommend it to everyone who wants to go through a similar torture. It's a shame that this casino has a license!

UPDATE 2: My money is still nowhere. I receive pre-written template responses to my messages. 6 days ago the same:
"Your request has been already transferred to our responsible department and is being processed now, please be so kind to wait for a while. As soon as we have any updates, we will contact you via email."

Now is the time to make a complaint.
  • Very slow payment department
Neospin Casino
Dear Alterhun,

We deeply regret that your time spent at our casino was not up to your expectations.

It is our mission to ensure guest satisfaction and excellent customer service, both of which we have fallen short of in your case. Our team is eager to make things right, so if you would kindly contact us at [email protected], we will do our utmost to make sure the misunderstanding is solved and any potential disruptions resolved.

We appreciate your consideration and apologize again for any inconvenience.

Kind regards,
Neospin Casino Team
• 3 år sedan
Uppdaterad recension...ja det är sant att jag är verifierad..allt som allt gjordes detta på 8 timmar..det skulle vara till hjälp om du kunde se detta någonstans där du är verifierad eller åtminstone få ett e-postmeddelande..för närvarande Jag väntar på den utbetalningen..om detta sker snabbt finns det 5 stjärnor och ett uppdaterat betyg.
  • Kundtjänst är alltid tillgänglig
  • Snabba svar
  • Bra spelutbud
  • Det ska tydligt visas för dig när du är verifierad.
Neospin Casino
Kära herr Dizzaya,

Tack för din feedback!

Vi välkomnar feedback från våra spelare, men vill förtydliga några punkter i din recension.

Vi vill uppmärksamma dig på att vi kräver att alla våra spelare ska verifieras för att förhindra bedräglig aktivitet på vårt kasino. Dessutom använder vi endast officiella dokument enligt våra VILLKOR OCH VILLKOR och AML-policy. Dessutom har ditt konto verifierats.

Om du har ytterligare frågor är du välkommen att kontakta vårt supportteam - vi arbetar 24/7 och hjälper gärna till.

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Neospin Casino Team
• 3 år sedan
Every time I entered a free spins round in a slot game, the page refreshed. Eventually, it refreshed during a free spins round whilst playing Blazing Flames Wowpot and it was like I never entered the round at all. I only managed a few free spins before the page refreshed. I spoke to CS for more than a week and they gave me no reason. I suspect games are rigged. No compensation was forthcoming for this game taking me out of a free spins round.
  • Good selection of games
  • Low RTP and high variance
  • CS are very slow
  • Complaints not taken seriously
Neospin Casino
Dear Meh5005,

Thank you for bringing this matter to our attention.

We apologize for the unfortunate experience you had. It sounds as if you were faced with a technical issue that stopped you from finishing the free spins round, and we regret that our Customer Service team was not able to answer your inquiry.

Our team takes the fairness and security of our games seriously and can assure you that the games are not rigged. We want to make things right with you and make sure this misunderstanding is resolved. Please reach out to us and we will do our best to help you with this issue.

Kind regards,
Neospin Casino Team
Förklaring av säkerhetsindexet

Förklaring av säkerhetsindexet för Neospin Casino

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