Zdravo svima,
Želeo bih da podelim svoju situaciju i zamolim za savet kako dalje.
Igrao sam u kazinu Palmslots, gde su moji depoziti obrađeni pod imenima NEWERA i Shark77 Limited. Nakon pregleda mog naloga i istorije plaćanja, identifikovao sam nekoliko ozbiljnih problema:
Pogrešan kod kategorije trgovca (MCC): Moji depoziti za kockanje su obrađeni korišćenjem MCC kodova koji nisu odražavali transakcije kockanja. Umesto toga, bili su prikriveni kao nepovezane kupovine, što obmanjuje i kupce i finansijske institucije i može kršiti pravila obrade plaćanja.
Problemi sa licenciranjem: Palmslots tvrdi da posluje pod licencom za e-igranje Kurasaoa, ali ta licenca ne može biti verifikovana u zvaničnom registru. Sajt se poziva na podlicencu od Antillephone NV, koja se ne može nezavisno proveriti. Ovo pokreće sumnje u legitimnost njihovog licenciranja i usklađenost sa propisima.
Kršenje samoisključenja: Podneo/la sam jasan zahtev za samoisključenje, ali je moj nalog ostao aktivan. I dalje sam mogao/la da uplaćujem depozit i igram nakon što je isključenje trebalo da stupi na snagu. Ovo je direktno kršenje standarda odgovornog kockanja i obaveza zaštite igrača.
S obzirom na ove kombinovane probleme – nepravilno kodiranje plaćanja, sumnjivo licenciranje i nepoštovanje samoisključenja – nisam siguran koji bi bio najefikasniji sledeći korak.
Da li treba da ovo eskaliram svojoj banci ili izdavaocu kartice, da kontaktiram organe za licenciranje ili da krenem drugim putem? Bilo kakva smernica od onih koji imaju iskustva u sličnim slučajevima bi bila veoma cenjena.
Unapred vam hvala na pomoći.
Hello everyone,
I’d like to share my situation and ask for advice on how to proceed.
I have been playing on Palmslots casino, where my deposits were processed under the names NEWERA and Shark77 Limited. After reviewing my account and payment history, I’ve identified several serious issues:
Wrong Merchant Category Code (MCC): My gambling deposits were processed using MCC codes that did not reflect gambling transactions. Instead, they were disguised as unrelated purchases, which misleads both customers and financial institutions and may breach payment processing rules.
Licensing concerns: Palmslots claims to operate under a Curacao eGaming license, but this license cannot be verified in the official registry. The site refers to a sublicense from Antillephone N.V., which is not independently verifiable. This raises doubts about the legitimacy of their licensing and compliance with regulations.
Self‑exclusion breach: I submitted a clear self‑exclusion request, yet my account remained active. I was still able to deposit and play after the exclusion should have taken effect. This is a direct violation of responsible gambling standards and player protection obligations.
Given these combined issues — improper payment coding, questionable licensing, and failure to honour self‑exclusion — I’m unsure what the most effective next step would be.
Should I escalate this to my bank or card issuer, contact the licensing authorities, or pursue another route? Any guidance from those with experience in similar cases would be greatly appreciated.
Thank you in advance for your help.
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