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Hello jaro

They cancelled my withdraw of 16599$

Checking with provider of the game they told me first it would not take much Time and withdraw finish

I only play live casino by the way

Dear Gadour,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Gadour and Casino Guru!

The game session of the client in question was sent to the provider for verification, which is a standard procedure followed by all casinos. Unfortunately, Gadour decided not to wait for the results of this verification and proceeded to play with his winnings, ultimately resetting his balance to zero.

Given this situation, we kindly request that this complaint be closed as it is no longer relevant. Gadour's decision to continue playing before the verification was complete means that the original issue has been resolved through his actions.

We appreciate your understanding and cooperation in closing this matter. If you have any further questions or need additional information, please do not hesitate to contact us.

Respectfully,

Inmerion Represenatative

Always the same process , you waiting players till they start playing again n loose , wonder if the player win more what will be ur next excuse checking with providers again n waiting more 14 days

I really recommande you to be more honest with your customers and stop those kind of tricks

Why you said instant withdraw n in reality it no time limit withdraw

Why you announce welcome bonus n there is not

Why you don't inform customers about limit time of withdraw

It's a kind of scam under the name of privacy terms and " reserved right "

I don't think I'll try to play again there

Even your IMR bonus was a trick

785 IMR should be wagered up to 113k $ so you can get 7k that can be refunded its really kind of scam

I don't recommande any player to be there in your casino who never let fair players getting their winning in the name of any of ur complicated terms

I should thank Guru casino for all their service n effort to make things clear for peoples

Inmerion casino just waiting you to say case closed n resolved but in reality this is not the fact

They violate players right to get my winning when I asked my withdraw for really poor reason

They have full access to their data , their casino information about all game history but like I said poor excuse

Tricking players with sucks terms n policy to make sure no one get his winning

Where you been last 5 days when complain was submitted no respond just waiting me to play again n loose all what great strategy to steal from me

Anyway in my opinion the case must be more studied by all and you should as a casino to be more proper n honest with you custmers

Hello everyone,

Thank you both for your replies.

Gadour, if you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Kristina

I can confirm that I do played with all the ammount n lost em all

Like I said before it's their strategy to make players waiting then worried about all if it's scam or not I get paid or not , it's a nightmare really when you loose trust of the casino

Next time they should say from the first that all withdraw will take at least 14 days n let's see if new players will accept that term

They must say that all winning will be checked with providers for over 2 weeks n let's see if that term will be accepted for any player

Casino must never lie to players

I am disappointed and my rights are violated in the name of private policy

Thank you Guru casino

I understand your frustration, but at this point there is nothing we can do.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.