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Good day everyone. I claimed the 200% bonus at Wunderwins Casino and paid out €1000 there after wagering the bonus. I have now read afterwards that there are forbidden games that I played. I know it otherwise so that you could not even open these games or it was not totally hidden in the terms and conditions. I am a loyal and long standing customer of Gammix Ltd.

My question, is there anything I can do to still get my winnings if they keep my winnings?

Schönen Guten Tag zusammen . Ich habe bei Wunderwins Casino den 200% Bonus beansprucht und dort 1000€ ausgezahlt nachdem ich den Bonus umgesetzt habe . Ich habe jetzt im Nachhinein gelesen, dass dort verbotene spiele sind, welches ich gespielt habe . Ich kenne es sonst so , dass man diese Spiele garnicht erst öffnen konnte oder es nicht total in den AGB's versteckt war. Ich bin Treuer und längerer Kunde bei Gammix Ltd.

Meine Frage , kann ich irgendetwas tun um doch noch meinen Gewinn zubekommen, falls sie mir den Gewinn einbehalten werden ?

Dear Flyingkey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you advise if the casino already refused to pay you your winnings or are we talking about a hypothetical situation?

Please note that our complaint center is not the right place for us to discuss hypothetical situations. However, if this is something that happened to you we will try to assist you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Many thanks for the quick response. I just received a rejection of my winnings from the casino. Because I violated the terms and conditions. I've been playing at Gammix Ltd for a while and have never had any problems. How can you banned games, just let them open and hide them alphabetically somewhere in the terms and conditions. I find something like that not customer-friendly and rip off.

Vielen Dank für die schnelle Antwort. Ich habe eben vom casino die Ablehnung zu meinem Gewinn bekommen . Da ich gegen die Allgemeinen Geschäftsbedingungen verstoßen habe . Ich spiele schon länger bei Gammix Ltd und hatte noch nie Probleme gehabt . Wie kann man verbotene spiele , sich einfach öffnen lassen und irgendwo in den AGb's nicht alphabetisch verstecken . Ich finde , so etwas nicht kundenfreundlich und abzocke .

Dear Flyingkey,

Could you specify which terms and conditions specifically you broke according to the casino? Was the bonus you received a part of the welcome bonus found here? https://wunderwins.com/promotions/wonderful-welcome-bonus

If it was a different bonus please let me know what terms and conditions were associated with that bonus.

I'll look forward to your reply.

Yes, exactly. I've probably played banned games, but only know that these are always blocked, but there it is more than misleading and just an absolute fool.

Ja genau. Ich habe wohl verbotene spiele gespielt , aber kenne es nur , dass diese immer gesperrt sind, aber dort ist es mehr als irreführend und nur ne absolute verarsche.

Dear Flyingkey,

Do you remember which games you played violated the casino terms and conditions? Could you please forward any relevant communication between you and the casino regarding the issue to tomas@casino.guru?

Dear Flyingkey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.