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I requested a withdrawal of €1000 on 12/1/22. To date I have not received the money. When I asked customer service several times when I would receive the payment, I was always put off with the statement: "You will receive an email from us." And I never got that either.

Ich habe am 1.12.22 eine Auszahlung über 1000€ beantragt. Bis heute habe ich das Geld nicht erhalten. Bei mehrfachen Anfragen beim Kundenservice, wann ich die Auszahlung erhalte, wurde ich immer wieder mit der Aussage: „Du erhältst von uns eine Email." vertröstet. Und auch diese habe ich nie erhalten.

Hello schulzfranziska,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear schulzfranziska,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.