Win MaChance Casino - Pelaaja vaatii talletuksen palauttamista.

Good afternoon, the casino machance is not regulated by the law that requires online gambling in Spain. I have made several deposits for a value of € 1000 without even having my account verified, the law says that to deposit more than € 150 the account must be verified with the documents. In my case, I don't have a verified account, I have asked for explanations and the casino's response is that they don't care that when you register, you accept the conditions of use. I claim the deposits that I have made since my account is not verified and should not have been made

Buenas tardes , el casino machance no está regulado con la ley que exige el juego online en España. He realizado varios depósitos por un valor de 1000€ sin nisiquiera estar mi cuenta verificada , la ley dice que para depositar más de 150€ la cuenta tiene que estar verificada con los documentos. En mi caso no tengo la cuenta verificada , he pedido explicaciones y la respuesta por parte del casino , es que les da igual que cuando te registras aceptas las condiciones de uso . Reclamo los depósitos que he realizado ya que mi cuenta no está verificada y no debería de poder haberse realizado

Dear Csrbky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a Spanish license is necessary only for those casinos which want to operate on the Spanish market (targeting Spain) but if the casino does not target the Spain market with their commercials, they can accept Spanish players, they are just not protected by the Spanish License.

Unfortunately, if you come to play in Curaçao licensed casino (by your free will and they are not targeting the Spanish market), you need to follow Curaçao laws.

Unfortunately, in this case, we are not able to help you and you have no right to a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by Spain.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Csrbky,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.