Wildz Casino - Pelaajan on vaikea nostaa voittojaan.

I tryed to withdraw 400$ i won. Waited 2 weeks and never received the interac deposit email. I Wrote them and they ask me for personal informations pretending the amout as been cash or something.. never received my money and now i have to give all my bank account info , proof of residence, drivers liscence this is BS!

Dear Ghislain ,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino?

If I understand it correctly, you didn’t start KYC verification process yet. Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes i did withdrawl in the past

Please allow me a few more questions so I can understand the issue completely. Have you received confirmation regarding successful account verification in the past? What was the amount of winnings you have withdrawn previously and how long ago it’s been?

I realize that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you in advance for your reply.

I did not sumit a vérification in the past . Not like that anyway but i did withdrawl 500$ about 4 months ago.

Thank you very much, Ghislain, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ghislain.

We are sorry to hear about your negative experience the Wildz Casino. We will do our best to resolve your case as soon as possible.

We would like to ask the Wildz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Ghislain.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website.

Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru