Wild Jackpots Casino - Pelaajan vetäytyminen on viivästynyt.

I tried to withdraw my winnings after I had wagered it all. I did not play on any of 0% games or above the bet limit. They just canceled my withdrawal and does not answer emails. I am how ever able to speak with live support, but they say that I have to send an email.

Dear Sondre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify if your winnings were confiscated or just withdrawal cancelled, and your winnings are still in your player account?

Did you receive any explanation from the casino? If yes, please post the screen shot here or forward all the relevant communication to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi they took it all, canceled the withdrawal and took the money. I did not get any explication 😕

Thank you very much Sondre for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sondre.

Could you please tell me which bonus did you take and how much did you last time deposit?

I used the welcome bonus and I deposited 1000NOK. I have only deposited once on the site.

In cases similar to your mostly the problem is that player violated some bonus condition.

Typical is breaching a maximum allowed bet which should not be higher than €8 in your case.

But because you already wrote that you checked the conditions and you didn't breach anything I would like to ask casino representatives to help us find out why Sondre's withdrawals were cancelled and money confiscated.

Ah I'm sorry, I thought I could bet max 80nok on several numbers on roulette.

Sorry for the hassel.

Well, thank Go Wild Casino representative for explaining the situation, and if Sondre agrees, we can close this complaint as "unjustified."

Yes 🙂

Thank you for using the Casino Guru complaint resolution center. We are closing the complain as "unjustified."