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I think this casino is fake. You can spend hundreds and not win anything. It's not a one off either its rigged

Dear chelsey13392,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please let me know about it. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Best regards,

Tomas

Dear chelsey13392,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.