Vulkanbet Casino - Pelaaja haluaa sulkea tilinsä.

I want to cancel my account since these kinds of games do not attract my attention. I want all my data and accounts to be deleted.

Quiero dar de baja mí cuenta ya que no me llaman la atención está clase de juegos. Quiero que se borre todos mis datos y mis cuentas.

Dear Matias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino's T&Cs and I found this:

"6.8 Any Account Holder may close their account and terminate this Agreement by sending an email to Vulkanbet on support@vulkanbet.com. Account holder accepts that they shall be responsible for activity on their Account until such closure has been confirmed in writing by Vulkanbet."

Since we are not a casino and cannot personally do this for you, my best recommendation would be to contact the casino directly and ask for help, as only they are able to close your account.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Kristina

Dear Matias,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.