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Hello, I wanted to have your help since when I try to withdraw (paying the corresponding commission) it does not leave me since my debit card bounces. I appreciate your help to keep trusting and playing on your page

Male gender

Hola, quería disponer de su ayuda ya que al tratar de retirar (pagando la comisión correspondiente) no me deja ya que me rebota la tarjeta de débito. Agradezco su ayuda para poder seguir confiando y jugando en su página

Género : Masculino

Dear bandicoot,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear bandicoot,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.