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I have made a withdrawal request but so far they do not give me information, they only give me a transaction id but I do not know it is done, I have been waiting for 2 days, consult the support and they had told me to wait those days so far nothing else I would like to change my data since I am currently with other data

He hecho un pedido de retiro pero hasta el momento no me dan información solo me dan un id de transacción pero no sé realiza llevo 2 días esperando consulte con el soporte y me habían dicho que espere esos días hasta el momento nada además quisiera cambiar mis datos ya que actualmente estoy con otros datos

Additional comments from the player:

"Good afternoon, my complaint is based on the fact that I have waited the 2 business days of which the same support told me to wait so that my withdrawal transfer to my skrill account can be given so far no email has arrived where he tells me or asks me about My skrill account since they only sent me a transfer id I need help to be able to withdraw my money since in visa it does not allow me for being less than 277 soles also in my profile instead of appearing 250.75 pen it registers me with bolivares which is very Rare also said the waiting time, the same support told me that if they did not arrive they would give me a check of what I asked to remove from the page but I still have no answer ... please give me an immediate solution"

Dear Roger,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I hope I understood correctly that you are experiencing difficulties withdrawing your winnings and the withdrawal has been placed just a few days ago.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Good afternoon, I have been sending my complaints corresponding to the page in which which one they responded to me the next day after that I continued responding but I no longer saw my following comments reflected in order to continue the process of my complaint ... I am very concerned about the withdrawal of money since I make the withdrawal to my skrill account they confirm the transaction id but the next day they reject it I spoke with the casino support and they told me to verify my documents and in my email I received a message saying that they were verified correctly by which I thought I would continue with the process of withdrawing the money to my skrill account but no ... The surprise as I told you was that they rejected my request please I need help Urgent I need the money "

Additional comments from the player:

"Buenas tardes eh estado mandando mi quejas correspondiente a la página en lo que cuál me respondieron al día siguiente luego de ello yo seguía respondiendo pero ya no veía reflejado mis siguientes comentarios para poder seguir el proceso de mi queja ... Estoy muy preocupado por el retiro de dinero ya que hago el retiro a mi cuenta skrill me confirman el id de transacción pero al día siguiente me lo rechazan hablé con el soporte del casino y me dijo que verificara mis documentos y en mi correo me llegó un mensaje que decía que estaban verificados correctamente por el cual yo pensé que seguiría con el proceso de retiro del dinero a mi cuenta skrill pero no ... La sorpresa como le digo fue que rechazaron mi pedido por favor necesito ayuda Urgente necesito del dinero"

Dear RogerVulkan

On 07.08.2021 22:00:06 (UTC) you cancelled your withdrawal request. As per the moment being, you have zero on your balance.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Roger,

Could you please confirm that your active balance is null?

Dear Roger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.