Vulcan Vegas Casino - Pelaajan kotiuttaminen viivästyy.

It's been more than a week since I sent all the documents for KYC verification and I still haven't gotten a response, I'm wanting to withdraw 100 R$ but I'm unable to.

I really liked the platform and I got great gains for the start, but I can't withdraw. Please I need help. Thanks.

Já faz mais de uma semana que eu enviei todos os documentos para a verificação KYC e ainda não obtive retorno, estou querendo fazer o saque de 100R$ porem fico impossibilitado.

Gostei muito da plataforma o obtive ótimos ganhos para inicio, porem não consigo sacar. Favor preciso de ajuda. Obrigado.

Hello ronaldosilvafraga,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hello,

The amount requested for the withdrawal was 100 reais, no bonus money was used.

I can't get in touch with support because of time and it's been 14 days and nothing.

Ola,

O montante solicitado para o saque foi de 100 reais, não foi usado nenhum dinheiro de bônus.

Não consigo entrar em contato com o suporte por questão de tempo e já se passaram os 14 dias e nada.

Thank you ronaldosilvafraga for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ronaldosilvafraga,

I looked at your complaint and will do my best to help you. I would like to invite Vulcan Vegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear ronaldosilvafraga,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef