VeryWell Casino - Pelaajan valitus kasinokokemuksesta.

i Joined this site and after depositing quite a bit, I used no bonus on one occasion and won over 2000 pound but this was still down as bonus money and I needed to wager more without a bonus, they never accepted my I’d, I asked about four times to close my account although my manager kept asking me to stay. If you call there number they won’t answer and they ring you back. I’ve read the reviews online not one good review every time you deposit it is a different name. Ever since this company has had my details I’ve had money from random businesses or people come out of my account. Then just recently they said the lowest deposit was 40 pound which just seems strange. The list goes on with them when they call you weekly you can’t even here them as the network is so poor. I also asked who I would complain to above them in the eu they could not answer and asked why and gave me there personal email address. Then when I asked if they had a licence they said it was my choice to play the casino so I took that as a no. Don’t no if you can help

Dear Kelly,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. However, I’m not sure how exactly you’d like to proceed with this case. Is your account closure the priority for you, did I understand it correctly?

I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://verywellcasino.com/en/rules:

„A self-exclusion made via online chat or personal manager is valid for 30 days from the blocking date.

VALIDITY AND CANCELLATION OF THE AGREEMENT

You can terminate your account at any time by sending us an email at support@verywellcasino.com.

Until you receive confirmation of the closure of your account, you are responsible for any activity in your account from the time you send us a letter to the moment your account has been completely deleted by the Company.

The Company reserves the right to charge a commission or the amount you owe to the Company before closing your account. If your account is deleted, blocked or canceled, the funds that were at the time of closing your account are not refunded and no other funds (for example, bonuses, extra points, etc.) will be deposited to you or cashed out, and further access to your account will be impossible.

Based on these Terms, if your account is canceled, neither of the parties has any further obligations towards each other."

I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

I just wanted to no if the site is a scam because if it it I want a refund

I’m not sure, Kelly, if I understood correctly what you mean. Based on what grounds do you request a refund? Are there any funds being held by the casino or they’ve been played and lost? Thank you in advance for your reply.  

Dear Kelly,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.