VeryWell Casino - Pelaaja ei voi vetäytyä.

The company won’t allow me too withdraw funds. There isn’t an option to a visa withdrawal either. I’m hoping we can resolve this.

Hello Peter,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VeryWell Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings? What payment method are you preferring and which ones are available in the casino?

Did the casino offer any resolution for this issue when you contacted them?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Thanks for coming back to me. I am new to the site and have been informed by the company of the verification steps I will need to take which are:

• valid passport
• selfie with a passport
• document, that proves your address
• verification of payment methods, used on the website

are these pretty common requests? This is all new to me.

I will choose the Bitcoin payment once verified.

Hello Peter,

Yes, these are all very common requests in almost every single online casino. I can only recommend to send the casino all the documents to finish the verification as soon as possible.

Also to make it easier in the future, if you will ever play in any other online casino, be sure to verify your account before even depositing there as it will make further withdrawals much easier and faster.

Regards,

Nick

Dear Peter,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.