Twin Casino - Pelaajan palautus viivästyy.

I had totally forgotten that I had shut myself off when I tried to log in so I turned to the chat where she said that they are now Swedish registered but she never mentioned to me that the jdet was closed. She asked me instead to use another email address which I did (have 2 email accounts) after that I managed to log in and play for 90 euros and then 70 euros but then in the middle of a game everything was shut down. I emailed them and then found out that my account was blocked. They asked me, after a lot of email, to send in a suspension certificate from spelpaus.sr, which I did. Also got to verify with a lot of documents. Almost a week ago I received an email for a refund of 1 (!) Deposit of 90 euros, then it had been almost a month from the first email from me. Have emailed them again that I should also have the 70 euros back but now they refuse to answer and I have not received any money.

Thanks

Jag hade totalt glömt bort att jag hade stängt av mig själv då jag försökte logga in så jag vände mig till chatten där hon sa att de nu är svenskregistrerade men hon nämnde aldrig för mig att jdet var stängt. Hon bad mig istället att använde en annan emailadress vilket jag gjorde ( har 2 emailkonton) efter det lyckades jag logga in och spela för 90 euro och sedan 70 euro men sen mitt i ett spel stängdes allt ner. Jag mejlade dom och fick då reda på att mitt konto var blockat. De bad mig, efter en massa email, att skicka in avstängningsbevid från spelpaus.sr vilket jag gjorde. Fick även verifiera med en massa document. För snart en vecka sedan fick jag ett mejl om återbetalning av 1(!) Deposition på 90 euro, då hade det gått nästan en månad från första mejlet från mig. Har återigen mejlat dom att jag ska ha tillbaks även de 70 euro men nu vägrar de svara och inga pengar har jag fått.

Tack

Hello millankarelind,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Twin Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly was your account closed. Did you provide them all the bank information they requested and if yes, when was the last time you sent them a document? Why did you put 970€ as dispute amount if your deposits were 160€ in total?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Have now received back 90 euros but they have not paid back the 70 euros that I also deposited even though my account was blocked and they refuse to respond to my emails.

Har nu fått tillbaka 90 euro men de har inte betalat tillbaka de 70 euro som jag också satte in även fast mitt konto var blockat och de vägrar svara på mina mejl.

, Hey. I have unfortunately written the wrong numbers, see previous answers from me which are the correct numbers, the account must have been closed for a long time but I had totally forgotten. Tried to log in with my email address millankarelind@gmail.com but it did not work, but it also did not say anywhere that my account was blocked, turned me to the chat where she explained that they now again accept Swedish players so she asked me to use another email address so I did millanakarelind@gmail.com and then I could log in. But no information anywhere that my account was blocked. Deposited first 90 euros which I played and then 70 euros. Started playing and suddenly, in the middle of a game, it shut down. Have emailed a lot of times and got back 90 euros but that is money I had left in my gaming account. But it was ok but I want the 70 euros back as well, which I emailed them several times but never an answer.

Thanks for any help

Mvh Miriam

, Hejsan. Jag har tyvärr skrivit fel siffror, se tidigare svar från mig som är de korrekta siffrorna, kontot måste ha varit stängt länge men det hade jag totalt glömt. Försökte logga in med min mejladress millankarelind@gmail.com men det funkade inte, men det stod heller inte någonstans att mitt konto var blockat, vände mig till chatten där hon förklarade att de nu återigen godtar svenska spelare så hon bad mig att använda en annan mejladress så det gjorde jag millanakarelind@gmail.com å sen kunde jag logga in. Men ingen upplysning någonstans att mitt konto var blockat. Satte in först 90 euro som jag spelade upp och sedan 70 euro. Började spela och plötsligt, mitt i ett spel, stängdes det ner. Har mejlat massa ggr och fått tillbaka 90 euro men det är pengar jag hade kvar på mitt spelkonto. Men det var ok men vill ju ha tillbaks de 70 euro också vilket jag ett flertal ggr mejlat dem om men aldrig något svar. 

Tack för all hjälp

Mvh Miriam

Hello millankarelind,

As you already lost the 90€, I won't think there is a possible way to refund it. It is like you would deposit, play and lost in any other casino.

You received back the 70€ as they blocked your account when finding out that you have multiple accounts - in this case it is the most common to refund only the last deposit.

Hello millankarelind,

As I explained above how it exactly works, the complaint will be now closed as the casino did everything by it's terms and conditions.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick