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2 questions

Whats the point in using your site you don't do anything? Even when the player is correct you advise unable to contact casino whats the point ?

This company are clearly scamming people you can deposit fine but can't collect they requested a riddiculous amount of id enough to get a mortgage but keep saying its not sufficient or not clear when it's as clear as a bell

Dear mdowner8888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No that's not the case at all. They are constantly asking for the same information. Also no casino takes 14 days to pay out!!

BTW I raised a complaint with you against lucky 21 casino you did nothing. I gave the same info to my bank and raised a visa chargeback.

Have you ever successfully upheld a complaint or do you rely on income from the companies you are advertising??

Thank you for your reply, mdowner8888. First of all, I would like to emphasize that we never promise or guarantee a positive outcome when solving a complaint. My colleague very clearly explained why the complaint was rejected and what should be your next step. Please, read his last message again:

https://casino.guru/21luckybet-casino-player-claims-that-payment-has-been

Furthermore, I assure you that we successfully helped many players. Here you can see over 5,000 resolved complaints from players all over the world:

Why do you keep contacting us if you are dissatisfied with our service? Now, I would like to know if this complaint is supposed to criticize our work, or is there a real problem you need our help with? If you need our help, I would suggest that we focus on the issue with the casino from now on. Thank you for your understanding.

I have resolved this myself as i did with my previous query.

Dear mdowner8888,

I'm glad to hear that your issue has been resolved successfully even without our intervention. I will now mark the complaint as 'resolved' in our system. 

I would like to emphasize that this platform is a place for players searching for help with problems related to casinos, not us. We have hundreds of active complaints at this very moment, so please be respectful of our time and keep that in mind if you decide to submit new complaints in the future and focus only on important issues.

Thank you for your consideration.

Best regards,

Kristina

Casino.Guru