Thebes Casino - Pelaajalla on ongelmia talletuksessaan.

Deposit more than 15 days ago, through astropaydirect, and they never credited me, I contacted thebes and they told me that the problem is astropay, I contacted astropay and they notified me of the deposit (via bank statement) and they asked me to tell the casino to communicate with them that via internal transaction they have a way to solve the problem, for all this I kept sending emails to the casino to different accounts that they sent me via chat, but they never took charge, they always ask for more things to verify identity (which was approved) and I have already sent the extract more than 18 times. They keep saying that the waiting time is 24 hours maximum, when I've been with the problem for more than a month. I think I lost my money, it is an irresponsible and murky casino. Please refrain from Betting there.

Deposite hace mas de 15 dias, por medio de astropaydirect, y jamas me acreditaron, me comunique con thebes y me dijeron que el problema es de astropay, me comunique con astropay y se notificaron del deposito (via extracto bancario) y me pidieron que les diga al casino que se comuniquen con ellos que via transaccion interna tienen forma de solucionar el problema, para todo esto yo seguia enviando emails al casino a diferentes cuentas que ellos me mandaban via chat, pero jamas se hicieron cargo, siempre piden mas cosas para verificar identidad (la cual fue aprobada) y el extracto ya se los he enviado mas de 18 veces. e siguen diciendo que el tiempo de espera es de 24 hs maximo, cuandoya llevo mas de un mes con el inconveniente. Creo que perdi mi dinero, es un casino irresponsable y turbio. Por favor abstenerse de Apostar alli.

Dear Rodrigo,

Thank you very much for submitting your complaint. I’m very sorry to hear about the problem you are experiencing. It looks like this is a fault of the payment provider, but I will try my best to help you. Before I contact the casino, could you please send me the statement of AstroPay regarding this issue (kristina.s@casino.guru)? 

Thank you in advance for your reply.

Best regards,

Kristina

Hello Rodrigo,

thank you for a reply. Things like this can occur sometimes. If the casino didn't receive the money, it is not their fault and there is nothing the casino can do about it. I am so sorry that this happened to you, but we have to wait until the casino or payment provider found out where your money is. 

We will give this a few more days and then I will try to contact the casino. Could you keep me updated in the meantime, please? I would love to know if there is anything new with your case.

Please be patient. 

I have been giving you several days do not you think much anymore? I think this is already a fraud

Le vengo dando varios dias no te parece mucho ya? yo creo que ya es un fraude esto

We would like to ask Thebes Casino to comment on this case.

Hello,

Thank you for reaching out to us!

We were very sorry to hear about this situation, however we have checked and regrettably the transfer never reached us. Unfortunately there is nothing we can do to assist in this case.

Should you require any additional information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Thebes Casino

The proof of payment is made, show them the documentation and always give different answers. It would be easier to take charge and go, since the money in your accounts is entered as you can see.

El comprobante de pago esta realizado, les mostre la documentacion y siempre dan respuestas diferentes. Seria mas sencillo hacerse cargo y listo, ya que el dinero en sus cuentas esta ingresado como pueden ver.

Hello Rodrigo,

I would like to know what the standpoint of AstroPay regarding this situation is. In your first message you are indicating, that the problem is on their side, so we cannot punish the casino for this.

Hello Rodrigo,

I am sorry we couldn't help you with your problem. Since we believe tak this is not a problem on the casino's side and you haven't replied for more than 14 days we decided to reject this complaint.