The Red Lion Casino - Pelaajan voitot on takavarikoitu.

Don’t know where to start with these scam artists but I was sent an email when trying to withdraw my £500 (as that’s all you can withdraw at a time) with bearing in mind my account balance was 3099gbp. I received an email to say I had been using a VPN which is complete and utter nonsense as I said to them my account should of been closed down then and there but obviously not my deposits which were £2,000 in total were taken and aswell as my sports account balance so I’m now out of pocket and these crooks have got away with it by sending me an email stating that nothing can be done about it lol they are the worst for responding to emails so I don’t know what to do , does anyone have any advice?

Dear Gary,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please forward your casino account details? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have submitted this info thanks

I just want to highlight that the fact it quite clearly states on there terms and conditions

8.3. If it becomes apparent to us that You are a resident in a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

They have not stuck to there terms and conditions and they have actual used the excuse of me using a ‘VPN’ when quite clearly I am not, I was able to gamble in a country that is not legal.

Thank you, Gary, for your reply. I have checked terms and conditions, and this is what I found https://theredlioncasino.com/templates/company/terms_and_conditions:

"5.9.4. Red lion reserves the right to close or suspend your account at any time and for any reason.with immediate effect without limiting the preceding sentence, Red lion shall be entitled to close or suspend your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")"

Since the UK is not listed in T&Cs as a restricted country and there is a possibility to register an account (see the screenshot below) and deposit funds, I would like you to confirm that you’ve submitted correct data and haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. 

Lastly, if there's any relevant communication between you and the casino, please forward it as well.

Looking forward to hearing from you.

Thank you very much, Gary, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Gary.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Great thank you

Haven’t had a reply off the casino, they are absolute crooks. What would be the next step in this jozef?

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Gary.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website and of course, UK licensed.

Best regards, Jozef