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I started playing at sunrise slots a few months ago. Have deposited a couple of times. In the first week of Aug I deposited $30. I hit the super grand jackpot on the Bouda Fortune game. The jackpot was over $20,000. I first request for withdrawal was a wire transfer which was denied 2 days later. That was a issue with my bank. So I did another request and chose it to go to my bitcoin. It was approved exactly 10 business days later after they took a $125 fee right off the top. I've put in 2 additional request for the same amount. All have been approved. My account is completely verified but I still have yet to see the status change to sent. Ive contacted support numerous times, it was even escalated twice. Still nothing. As of this morning I have requested to speak with a supervisor. I currently have almost $5000 still in my player account. Im getting very impatient.

Hello jennifermcelroy91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? How many withdrawal did you request so far and how many have been paid out? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was fully verified by the end of July if I remember correctly. I have 3 requests in now and none have been payed out. Actually the last time I spoke with casino was right before I opened this complaint. I was told that they are having issues processing request because of the high volume of winners/requests for withdrawal. I requested to speak with a supervisor. I was told that she wasn't in yet. They took my information for her to call me back, haven't heard anything from her.

The total amount that has been requested for withdrawal is $7,500. I have enough in my player account to request another $2,500. I've been playing on the jackpot win ever since.

Thank you jennifermcelroy91 for all the information. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello jennifermcelroy91,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Greetings all,

I can see that 3 requested withdrawals have been approved. The first approved withdrawal did indeed have $125 removed but this was not a service fee, it was removal of the deposit bonus amount on approval as the bonus funds themselves are non-cashable.

From what I see in the account the necessaries should be in place to make payout, I'll see what can be done to get things moving. If anything further is required I'll let you know here jennifermcelroy91.

Best wishes,

Nick and Sunrise Slots

Thank you, Sunrise Slots Casino, for updating us on the situation. Please let us know of any developments.

Best regards,

Tomas

Thank you for the update, I really hope this speeds up the process. I am wanting to put my winnings toward s a down payment on a house.

Hey all,

Just confirming that payment went out yesterday via Bitcoin and I've confirmed delivery on Blockchain explorer. 🙂

Best wishes,

Nick and Sunrise Slots

Dear jennifermcelroy91,

Could you please confirm that this is correct and that the matter is now resolved?

Thank you very much.

Kind regards,

Tomas

Yes I have received the first pymt but still waiting for 2 more.

Thank you, jennifermcelroy91, for confirming receipt of the payment.

Could you please inform us once you have received the rest?

Kind regards,

Tomas

I definitely will. The second request was approved almost 2 months ago so here's hoping that the rest come faster.

Thank you for all your help.

Dear jennifermcelroy91,

I hope you are doing well. Could you please update us on the current situation? Have you already received the rest of the payment?

Thank you.

Best regards,

Tomas

I'm doing good, thank you for asking. I have not received anything on the other 2 payouts requested. It's been 2 months as of the 24th since second request was approved. I've also requested another withdrawal so there is a total of 3 request for payout. Total amount I'm waiting on is $7500.

Thank you, jennifermcelroy91, for clarifying the current situation.

Now I would like to ask Sunrise Slots Casino, can you please provide an update on the status of the player's withdrawals?

Thank you.

Kind regards,

Tomas

Your welcome Tomas,

I was really hoping that after I received the first one the others would go quicker. That sure hasn't been the case.

I appreciate you for helping me get this resolved.

Much thanks,

Jennifermcelroy91

Greetings all,

Thanks so much for confirmation of delivery Jennifermcelroy91, could you please confirm your Bitcoin address for me? I'll see what can be done to move things along for you.

Best wishes,

Nick and Sunrise Slots

Dear Sunrise Slots Casino,

Could you please update us once you have sent the payment?

Thank you.

Kind regards,

Tomas

Greetings and thanks so much!

I've updated the information in your player account and submitted for priority payment. Let us know when that comes in Jennifermcelroy91.

Best wishes,

Nick and Sunrise Slots

Dear Nick and sunrise slots,

Wondering if you put priority on just the second request or all of them

Will keep you posted on when payment hits.

Thank you,

Jennifermcelroy91

Good evening Tomas and Nick,

I received my 2nd payment yesterday morning. Now here's hoping the others goes quickly

Thanks you,

Jennifermcelroy91

Thank you, jennifermcelroy91, for updating us.

I hope you will receive the 3rd payment soon, so we can close this complaint to the satisfaction of all parties.

Please let us know.

Kind regards,

Tomas

Good morning Tomas,

Your welcome and thank you for helping me with this. I sure wasn't getting anywhere on my own.

With my winnings I've been able to get things going on my new place. In fact my cabin is scheduled to be delivered Friday morning. I hope the other payment go quickly.

Again thank you for all your help,

Jennifermcelroy91

Dear jennifermcelroy91,

I will set the timer again for an additional 7 days in order to get this case fully resolved for you.

Please keep me updated on any developments though.

Thank you.

Kind regards,

Tomas

Good evening Tomas,

There has been nothin new to tell. I've havent received the third payment yet. I've also got a forth payment requested in that has been approved also

Hopefully soon

Thank you Jennifermcelroy91

Hey all,

Could you confirm your Bitcoin address for me Jennifermcelroy91? I'll see if we can get some movement here.

Best,

Nick and Sunrise Slots

Dear Sunrise Slots Casino,

Now I will extend the timer for you to get things moving, hopefully. I believe that soon we'll be closing this complaint to the satisfaction of all parties.

Thank you both. I appreciate your cooperation.

Kind regards,

Tomas

Greetings all,

Just confirming that the next payment went out a short time ago via Bitcoin and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Sunrise Slots

Thank you, Sunrise Slots Casino, for your confirmation.

Dear jennifermcelroy91,

Could you please update us once you have received the payment?

Thank you both for your cooperation.

Kind regards,

Tomas

Good morning Tomas and Nick

I did receive the Bitcoin payment. I appreciate everything that y'all did to get this taken care of.

I have one question for Nick.

There is one more request in for payment not included in this complaint. Is there a way to get that one processed soon also?

Again thank you for helping me get this taken care of.

Jennifermcelroy91

Dear jennifermcelroy91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas