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Rtp is respected nothing but 80-96% I played 700 euros and I didn't win even 70 euros to download them, bad platform, playtech and the assistance given by the operators

Rtp non viene rispettato altro che 80-96 % ho giocato 700 euro e non ho vinto nenmeno 70 euro per scaricarli ,pessima piattaforma ,playtech e l'assistenza data dai operatori

Dear Michal,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Michal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

these are my payments to the casino and we are also the first € 900 of the money that I won the coupons I played at the casino without even download some measly 70 euro a month after I opened the account here

questi sono i miei versamenti al casinò e siamo a 1e 900€ anche i soldi delle schedine che ho vinte l ho giocate al casino senza ancora scaricare dei miseri 70 euro dopo un mese che ho aperto il conto qui

Dear Michal,

If you have any supporting evidence or more detailed information that would help to build our case on, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.

Dear Michal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.