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I got my account verified, then I made a withdraw request, and pooof! The money was gone, no history of it, and no ‘pending’ withdrawal notice. Just gone? Very suspect

Hello Hawestyle,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinsBro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

They do not respond, my account has been verified, yet it still says. Pending.

I used real money, I always use real money because I know this little loophole that online casinos like to use about bonus money. This is more about the fact that I deposited money and won a little bit of money back. Now I have $705 pending withdrawal. So now they’re going to play this runaround game where they never verify me in hopes that I go back into my account and recall my withdrawal and play it out. This is terrible ethics. Hopefully this can be brought to light as this isn’t the only one that does this shady crap.

Now my pending withdrawal is $1005.00 CAD, however, I am now a bit discouraged, I know it’s really fast and problem free to ‘deposit’ money, but when it comes to withdrawal, it seems that it is a whole different ballgame.

im guessing they will stall and ignore, until I either abandon the $1000 bucks, or I recall it and play it out.

YUCK.

They asked for things I already gave them, I gave them everything again 12 hours ago, they haven’t responded and my account is still pending verification. I have 1000 cad waiting to withdraw, so I’m guessing they will not verify me and give me my winnings. This is horrible business ethic in my opinion. I hope I can get some help

with this as I see I’m not the only one that has had this issue with this casino.

CAN SOMEONE PLEASE HELP ME WITH THIS???

I am guessing I will not be helped with this matter. This casino is ripping people off by way of NEVER verifying their accounts and causing people to abandon hope. Garbage. Pure garbage.

Hello Hawestyle,

Can you please clarify since when is your account verified and since when is the withdrawal pending?

Dear Hawestyle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.