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It's outrageous how the support continuously puts me off. I requested a withdrawal 4 days ago.

Even now, my withdrawal is still being processed. It seems as though they're trying to deceive players so they don't have to pay out.

They don't stick to their own Terms and Conditions which clearly state that after 3 days the money is in the player's account. It's quite odd that other casinos manage to pay out within minutes, while they take 3 days. That's not player-friendly at all.

Unverschämt man wird andauernd vom Support vertröstet ich habe vor 4 Tagen die Auszahlung beantragt.

nach wie vor steht meine Auszahlung auf Bearbeitung es erweckt den Eindruck den Spieler zu täuschen damit die ja nichts auszahlen müssen.

halten sich nicht an ihre eigenen AGBs da steht ganz klar drin nach 3 Tagen ist das Geld beim Spieler auf dem Konto. Es ist schon sehr merkwürdig das andere Casinos innerhalb von teilweise Minuten auszahlen und die sich 3 Tage Zeit lassen das ist nicht spielerfteundlich

Dear mm181726,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear mm181726,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.