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I had 900 dollars in the amount and I can't get it out and they changed the name of the page help please

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Tenía 900 dólares en la cuánta y no puedo sacarlo y cambiaron el nombre de la página ayuda por favor

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Dear NestorGuzm,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi how are things. They don't answer me anything. I only see a sign saying that in my country I cannot enter the casino, they had all my information and they told me how much was verified

Hola qué tal. No me responden nada. Solo me aparece un cartel como que en mi país no puedo entrar al casino, ellos tenían todos mis datos y me decía cuánta verificada

I had that I was playing and I reached 900 and from there they don't answer anymore and I think they closed the page, and the page redirects you to another identical casino the other casino is called Slotastic Casino.

eso tenía fui jugando y llegué a 900 y de ahí no contestan más y creo cerraron la página, y es página te redirecciona a otro casino idéntico el otro casino se llama Slotastic Casino.

Dear NestorGuzm,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin Oasis Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin Oasis Casino. I wish I could be of more help.