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I took advantage of a €20 no deposit bonus that was offered to me by email. The turnover criteria of 40x were met and the profit of €400 was paid out. Now the casino claims my account is a duplicate which is not the case. I have received a bonus several times via live chat, which would not have happened if I had multiple accounts. I'm assuming Slotvibe doesn't want to pay out......I strongly advise against playing here.

Habe einen 20€ no Deposit Bonus in Anspruch genommen der mir per Mail angeboten wurde. Die Umsatzkriterien von 40x wurden erfüllt und der Gewinn von 400€ zur Auszahlung gebracht. Nun behauptet das Casino mein Account wäre Duplikate was aber nicht der Fall ist. Ich habe mehrere Male über den Live Chat einen Bonus bekommen, was nicht erfolgt wäre wenn ich mehrere Accounts habe. Ich gehe davon aus das Slotvibe nicht auszahlen will......ich rate dringend davon ab hier zu spielen.

Dear Dannyking74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Was your account successfully verified in the past?

Additionally, I have checked the general bonus rules and adjusted disputed amount based on the following terms:

"NO DEPOSIT BONUSES TERMS AND CONDITIONS

1.Max Wins and Wagering: a. The maximum winnings that will be paid out resulting from a bonus or free spins that you've gotten from us for free, without any deposit being required (eg. the 20 free spins upon registration, Weekly Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their VIP Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 200 BRL, 1,000 NOK, 0.170 BCH, 0.610 LTC, 0.043 ETH, 330 DOGE, 10,000 JPY, 400 PLN, or 6,000 RUB. "

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have to correct you there, because as you can see from the offer or the mail below, the maximum possible payout here is €1000!

However, I would also be satisfied with the €100 since it was a no deposit bonus anyway.

Ich muss Sie da korrigieren, denn wie Sie dem Angebot bzw der Mail unten entnehmen können ist hier die Höchstmögliche Auszahlung 1000€!

Ich würde mich jedoch auch mit den 100€ zufrieden geben da es ohnehin ein No Deposit Bonus war.

Could you please forward the original email with the bonus offer to petronela.k@casino.guru? Additionally, please check my first reply and try to assist:

• to the best of your knowledge, is there a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
• Was your account successfully verified in the past?

Thank you very much in advance.

Dear Dannyking74,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.