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More than 4 people trying to make a withdrawal, and it's just bullshit.

Mais de 4ndias tentando efetuar um saque , e é só enrolação.

Dear tbsTHIAGO17,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account is already verified, it took 3 days to approve the withdrawal, then I contacted support saying that the withdrawal was approved but it was not credited to my account, they asked me to wait from 24 to 36 hours to complete it, they passed these hours had not yet been credited, I contacted support again they said that I had to wait 5 days or more, there is no set date to withdraw my funds.

Minha conta está verificada já, demorou 3 dias para aprovar o saque , aí entrei em contato com o suporte falando que o saque foi aprovado porém não foi creditado na minha conta , pediram pra aguardar de 24 a 36 hora para ser concluí , passaram-se essas horas não tinha creditado ainda , entrei em contato com o suporte novamente falaram que era pra aguardar 5 dias ou mais não tem data definida para retirar meu fundos.

I fully understand your frustration, tbsTHIAGO17. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear tbsTHIAGO17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I ended up losing everything due to your negligence.

Acabei perdendo tudo por negligência de vocês.

I understand your concerns, but I respectfully disagree that we should be held responsible for your decision to deplete your winnings. Our assistance is provided to players who await our intervention and demonstrate patience. Regrettably, as you have played through your remaining balance, I am compelled to close your complaint at this time. I hope that in the future, when you reach out to us, you will allow us to propose a solution and communicate with the casino before taking further action. Without the cooperation and patience of the player, our ability to assist is limited. Thank you for your understanding.