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I do not recommend the casino. I have never encountered a worse situation and behavior. Withdrawal of money is not possible. He keeps coming up with reasons to cancel my selection. I do not know what to do. Their reasons are fraudulent and calculating. I doubt I will be able to choose my winnings from respect.

I DO NOT RECOMMEND ANYONE OF CZECH PLAYERS TO PLAY IN THIS CASINO, YOU COULD LOSE ABOUT NERVE MONEY AND NEVER GET YOUR WIN

I hope I can solve the problem in some way.

Kasino nedoporučuji. Nikdy jsem se nesetkal s horší situaci a jednáním. Výběr peněz není možný. Neustále si vymyslí důvody, kvůli kterým mi zruší výběr. Nevím co mám dělat. Jejich důvody jsou podvodné a vypočítavé. Pochybuji o tom, že budu moct vybrat si z uctu svou vyhru.

NIKOMU Z CESKYCH HRACU NEDOPORUCUJI HRAT V TOMTO KASINU MOHLI BY JSTE PRIJIT O PENIZE NERVY A TAKE NIKDY NEDOSTAT SVOU VYHRU

Doufam že se mi povede problém nějakým způsobem vyřešit.

Dear Jakub,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good day,

Thank you very much for your answer. I have already solved all the requisites and when communicating with support, everything should be fine and I should receive my money. I asked for a choice, so now I'm waiting and praying that no more problems arise. I will inform you when I receive an email whether my selection has been sent or canceled again. Maybe it will be okay or so the support told me so much that it should be sent. I have already met all the required conditions. So we'll see. As soon as I receive the e-mail, I will write.

Thank you very much

Dobrý den,

Moc Vám děkuji za Vaši odpověď. Již jsem vyřešil všechny náležitosti a při komunikaci podporou by prý už mělo být vše v pořádku a já bych měl obdržet své peníze. Zažádal jsem o výběr, tak teď čekám a modlím se,aby se již neobjevil žádný problém. Budu Vás informovat, až obdržím email, zda můj výběr byl poslán nebo opět zrušen. Snad to bude v pořádku nebo teda podpora mi to tak sdělila, že by to mělo být posláno. Splnil jsem jiz všechny požadované podmínky. Tak uvidime. Ihned jak obdržím e-mail tak napíši.

Moc děkuji

Again, I found out that my selection will be canceled again. I verified my account, met the casino's request to spin the deposit, sent all the documents, etc., and suddenly they have problems with withdrawals to the account or credit card, so they want me to create an ecopayz wallet.

I'll ever get my money.

I'm losing confidence and I don't trust this casino.

I'll try, I won't just leave this.

Thank you for your answer and the opportunity to help

Opět tak jsem zjistil, že můj výběr bude opět zrušen. Ověřil jsem svůj účet, splnil požadavek kasina na protočení vkladu, zaslal všechny dokumenty atd.. a najednou prý mají problémy s výběry na účet nebo kreditní kartu a tak po mě chtějí abych si vytvořil ecopayz wallet.

Dostanu vůbec někdy své peníze.

Už ztrácím důvěru a nevěřím tomuto casinu.

Budu to zkoušet, toto jen tak nenechám.

Děkuji za Vaši odpověď a možnost pomoci

Thank you, Jakub, for your reply.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.  

Could you please advise if you are willing to set up the ecoPayz wallet?

I understand that, but then this payout method should not be on offer. I created the Ecopayz wallet and am waiting for confirmation of my identity.

Is it even possible to get your money from this casino?

Tomu rozumím, ale potom tedy by neměla byt tato výplatní metoda v nabídce. Ecopayz wallet jsem vytvořil a čekám na potvrzení identity.

Je vůbec mozne dostat z tohoto casina své peníze ?

I fully agree, Jakub, that it would be ideal to have a payment method available for both, deposits and withdrawals too. Unfortunately, it is not always possible.

I will set the timer for additional 6 days and check back with you on Monday. If there’s no development by then, we will intervene. Thank you very much in advance for your patience. 

Hello Jakub,

Have there been any developments since our last conversation?

Hello dear All

Dear Jakub, thank you for your feedback and we are sorry to hear about your situation.

Due to technical reasons related to the payment service providers, we were unable to pay for your first withdrawal request.

When the finance department sees that we don't have the ability to withdraw to one method, we always offer our players an alternative solution for receiving funds.

Among available withdrawal methods was ecoPayz. We offered you to leave a request and go through the verification process. You played and lost.

Best regards,

Slottica Team

Thank you very much, Slottica Team, for your assistance.

Dear Jakub,

Could you please confirm that your funds have been played and lost?

Dear Jakub,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.