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I have been trying for over a month for them to accept my identification to verify my account so I can withdraw my winnings. I have uploaded documents over 20 times & there is always something wrong with it. I'm sorry but no one could get it wrong so many times. I feel like I'm not going to get my winnings & they are avoiding paying me out. I'm angry it's ridiculous.

Dear Susan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked all the attached documents and it really seems that you are running in circles with the casino. Before we move further, could you please confirm that your account is still hasn’t been verified until this day?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Susan for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Susan,

I looked at your complaint and will do my best to help you. I would like to invite Slotjoint Casino into this conversation. Can you specify where is the problem with player’s verification process, please?

Sure, I have submitted my documents over & over again & there is always some reason why they can't accept them. I have submitted them so many times & so many documents that I can't upload any new ones I have asked them several times to clear the ones from the site so I can upload new ones & still it is not done. Plus I submitted documents last yr & earlier that are still not verified & I have been trying for months now to withdraw my winnings.

We would like to ask the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I have been in contact with the casino who have said for over a week now my withdrawal is being processed & I'm still waiting for them to process it. I feel like they are doing everything in their power to not pay me out as this has been going on for well over 2 months now .

Dear Susan,

2 months is quite long period for withdrawal and I can fully understand your frustration. However, Casino states that they are processing your withdrawal so let’s wait for one week. Contact me if you receive your winnings.

Is there anything new regarding your withdrawal, Susan?

Dear Susan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.