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my name is Pietro A***** born on ****** and I am registered with the nickname cc******.

On the 21st I made a withdrawal from € 10000 Considering that on Saturday and Sunday your site is not working, you say that you process everything within 2 to 5 working days. Today is the fifth day since I have received that since it is a large employee still time to accredit there at this point I turn directly to the AAMS to make a complaint

il mio nome è Pietro A ***** nato il ****** e sono registrato con il soprannome cc ******.

Il 21 ho effettuato un prelievo da € 10000 Considerando che sabato e domenica il tuo sito non funziona, dici che elabori tutto entro 2-5 giorni lavorativi. Oggi è il quinto giorno da quando ho ricevuto che dal momento che è un grande impiegato ancora tempo per accreditare lì a questo punto, mi rivolgo direttamente all'AAMS per presentare un reclamo

Hello, Pietro.

Thank you very much for submitting your complaint through our website. We completely understand your frustration and we are sorry to hear that they let you wait. 

We would like to ask you about the KYC procedure. In case you are making your first withdrawal, you need to verify your identity. In some cases, the casino launches a deep verification process, which could take some time (this procedure is needed by law to prevent money laundering and frauds). 

Are you sure that you successfully passed the KYC procedure? We recommend you also check the e-mail spam folder; the casino may have sent you an e-mail specifying the kind of documents you need to send to them. This might include not only bank transfer details, but also your passport/ID, utility bill or other documents.

Regards, Jozef

Dear Pietro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.