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Hi this is Brandon from Kingston Jamaica, my I got refer from telegram by man in Dubai for casino. I play got deposit double won a few Jack pot. However charging 9% to withdrawal claimimg bank commission. I pay 9% they say 7% more as funds was sent to wrong card details. I request refund to no avail seems copy and paste response as am not able to speak directly with number on website and I'm not a getting reply from email addresses provided. Ask for licence etc was told by support chat avail on website however no main logo located etc. Please investigate: slotvegas.run

Dear jwilliston673,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across quite a few similar cases in the past.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No I have done no kyc.

Also am applied to be tester of casino for you here in Jamaica.

I will pay no more fee. Awaiting your response. The website is www.slotvegas.run

I'm sorry but www.slotvegas.run doesn't open for me. Could you please confirm that it is the correct one?

Just seeing this as yesterday was my birthday. Below is the link. Thanks for the assist

https://slotvegas.run/

Thank you for confirming this. We will add the casino to our database and subsequently, switch this complaint to the correct gambling establishment.

Meanwhile, could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Dear jwilliston673,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

OK. Still awaiting an update from your team as the I for on casino was provided by a man name William price who claims to now live in Dubai.

The haven't reached out to me so k won't pay 7% until your investigation completed. Thank you

Dear jwilliston673,

We still haven't received any relevant communication from you. Please forward it to petronela.k@casino.guru at your earliest convenience.

ok will forawrd additional details to: petronela.k@casino.guru

Dear jwilliston673,

Is there any relevant communication between you and the casino that would prove that you were asked to pay processing fees, please?

Yes I will forward these to you by email.

Thank you very much, jwilliston673, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi jwilliston673,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Please let me know your findings

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So..... That's just it?

I lost over $300

And can't seem to withdraw my 56k

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear jwilliston673,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru