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i won on 01/03/21 1300.00i sent all my paper information that they wanted they replied back that everything was verified i made a withdraw from then two months ago they will not contact me and i cant make any contact with them i would like for them to pay there debt and not be looking like a credit card theif

Dear Darrell,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please forward your cashier history to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

i dont no how to get the payment history or how to send it to you they ok it the same week i won i collected from then two months ago its not worth the hell going through trying to collect your winnings so im not playing on these crooked online game im going back to the real ones screw al;l of these cheap bastards ive got ptsd im not screwing with this anymore

Additional comments from the player:

"i won 1300.00 on 1/3/21 they contacted me said my info was all ok i just made a withdraw two months ago i have not heard from them anymore you cant call them there is no live chat and they wont answear emails sounds like i got screwed"

Your payment history is visible inside your account. Please forward me a screenshot.

they told me everything thing was good i shouldnt need a payment history if they dont want to pay their debts let them go to hell and eat shit

Dear Darrell,

Please understand that all the requested information is essential if we wish to proceed with the case and confront the casino.

Dear Darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

just reject the damn thing because i dont know what your talking about let the so of a b***s keep there damn

unpaid debts everybody always want you to send more they got everything they need they need to stop acting like little kids

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino.

We’ve rejected this complaint in our system due to lack of evidence.

Please, if you come across any kind of proof, do not hesitate to contact me and we can reopen this complaint anytime.