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I won 1250 euros with an income of 30 euros and a 150% bonus that they offered me, I asked well several times and had to play 1450 euros to unlock the bonus part, I played more than 2000 and then they come up with stories and they take it away from me all, totally scammed and cheated frabulent casino, don't play for real

Gane 1250 euros con un ingreso de 30 euros y un bono de 150%que me ofrecieron, pregunté bien varias veces y tenía que jugar 1450 euros para desbloquear la parte del bono, jugué más de 2000 y luego me salen con historias y me lo quitan todo, totalmente estafado y engañado casino frabulento, no jugar de verdad

Dear Alfonso,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Alfonso,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.